Student Relations Officer

Leeds City College; Leeds; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Annual leave 44 days

Pension schemes

CPD opportunities

Staff development days

Wellbeing initiatives

Flexible/hybrid work

Job summary

Leeds City College is seeking a Student Relations Officer for the Park Lane Campus to support young people in achieving attendance, academic goals, and progression plans (university, apprenticeships, or work). You will greet students, encourage positive behaviour, and help deliver campaigns that make a tangible impact.

The role emphasizes energy, empathy, and adaptability with a focus on building relationships and motivating students in a busy campus environment.

Qualifications

• Experience working with young people in education, youth work, or community settings.
• Ability to connect with and motivate young people, building positive relationships.
• Experience supporting campus safety and security with a proactive approach.
• Team player who is also independent, using initiative to solve problems.
• Strong organisational skills and ability to juggle priorities.
• Confidence in managing challenging situations using restorative practices.

Responsibilities

• Build a strong sense of community by encouraging respectful communication and positive relationships among students, staff, and visitors.
• Lead by example, modelling positive behaviour and using restorative approaches to guide and support students when challenges arise.
• Inspire students to engage fully in their studies and wider college life by boosting attendance, punctuality, and participation in enrichment activities.
• Support student wellbeing, responding with care and professionalism to sensitive issues and signposting learners to the right support services.
• Help keep our campus safe and secure, taking appropriate action and contributing to a calm, respectful environment.

Skills

Empathy

Adaptability

Communication

Student engagement

Community-building

Job description

About The Role

Are you passionate about supporting young people to succeed and grow? As a

Are you passionate about supporting young people to succeed and grow? As a Student Relations Officer, you'll play a key role in shaping the student experience across our Park Lane Campus.

This is a varied and rewarding role where no two days are the same. You'll help students meet their attendance and academic goals, guide them as they plan their next steps, whether that’s university, an Apprenticeship, or the world of work and inspire them to get involved in enrichment activities that build confidence and real-world skills.

We’re looking for someone who brings energy, empathy, and adaptability. You’ll be a familiar, friendly face on campus greeting students, encouraging positive behaviour, and being a trusted point of contact for our students.

You’ll also have the chance to work closely with students to help deliver key campaigns and initiatives that really make an impact.

If you love building relationships, motivating others, and creating opportunities for young people to thrive, this could be the perfect role for you.

• Actual salary for 37 hours per week over 40 weeks commences at £24,515.69 per annum with progression to £25,133.38 per annum

What You Will Do

• Build a strong sense of community by encouraging respectful communication and positive relationships among students, staff, and visitors.
• Lead by example, modelling positive behaviour and using restorative approaches to guide and support students when challenges arise.
• Inspire students to engage fully in their studies and wider college life by boosting attendance, punctuality, and participation in enrichment activities that support their growth and development.
• Support student wellbeing, responding with care and professionalism to sensitive issues and signposting learners to the right support services when needed.
• Help keep our campus safe and secure, taking appropriate action when incidents occur and contributing to a calm, respectful, and professional environment.

About You

• Experience working with young people in education, youth work, or community settings, with a genuine passion for supporting their development.
• The ability to connect with and motivate young people, building positive relationships that encourage engagement and participation.
• Experience supporting campus safety and security, with a proactive approach to maintaining a safe and welcoming environment.
• A team player who’s also confident working independently, using initiative to solve problems and adapt to changing situations.
• Strong organisational skills, with the ability to manage time effectively and juggle priorities in a busy environment.
• Confidence in managing challenging situations, using restorative practices to address inappropriate or risky behaviour in a calm, constructive way.

Benefits

The group offers a range of excellent benefits, including:

Annual Leave

Curriculum and Management: 44 days plus bank holidays

Curriculum support and business support: 39 days plus bank holidays

Pension Schemes With Generous Employer Contributions

Teachers’ Pension Scheme

Local Government Pension Scheme

People’s Pension Scheme

CPD Opportunities

Annual staff conference plus 2 additional staff development days.

Qualifications Including PGCE, Apprenticeships, Leadership And Management Courses.

Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).

Travel and commuting: Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.

Flexible and hybrid working opportunities: Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.

About Us

Leeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally.

We provide a vibrant and diverse learning environment, delivering excellent and innovative education which is supportive, inspiring and life changing. Leeds City College’s values put students first and are at the heart of everything the college does.

We are committed to lifelong learning and investing in our staff. You’ll have access to a broad variety of training and professional development designed to help you continually develop and grow. We offer a wide range of job vacancies, and our large size means there are always exciting opportunities to progress.

Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.

SAFEGUARDING

At Luminate Education Group we are committed to the safeguarding and welfare of all our students. We expect all our staff and volunteers to share this commitment. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

EQUALITY, DIVERSITY AND INCLUSION

Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity.

Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. To find out more about what our commitment to EDI means to us please Click here to learn more about our EDI objectives.

RECRUITMENT AGENCIES

We do not accept unsolicited CV’s and applications from agencies and will not be liable for any fee in connection with a candidate that has been submitted speculatively through any agency that has not been expressly instructed for a particular vacancy as part of our Preferred Supplier List.