Student Registry Support Assistant x 4

The University of Sheffield; Sheffield; On-site; GBP 20,000 - 25,000; Full time

Job summary

The University of Sheffield is looking for 4 temporary Student Registry Support Assistants to help during peak times. The role involves assisting students with administrative processes and acting as a first point of contact. Ideal candidates are passionate about customer service and interested in higher education administration.

Qualifications

• Experience in customer service or office administration is desirable.

Responsibilities

• Act as the first point of contact for students & staff.
• Provide support on registration, fee payments, and module selection.

Skills

Customer Service

Communication

Education

Higher Education Administration

Job description

Join to apply for the Student Registry Support Assistant x 4 role at The University of Sheffield.

We have an exciting opportunity available in our Student Registry for 4 temporary Support Assistants, to support the service at our peak time as we prepare to welcome new students to the University in September 2025.

Job Responsibilities:

1. Act as the first point of contact for students & staff, responding to enquiries via face-to-face, telephone, live chat, and email.
2. Provide support and guidance to students on administrative processes such as registration, fee payments, and module selection.
3. Signpost students to other University support services as needed.
4. Utilize University systems and databases to record enquiries and maintain student records.

Ideal Candidates:

• Passionate about customer service and helping others.
• Interested in starting a career in HE administration and student services.
• Experience in customer service or office administration is desirable.

We value diversity and welcome applicants from varied backgrounds to reflect our diverse student body.

Additional Information:

• Seniority level: Internship
• Employment type: Contract
• Job function: Education and Training
• Industry: Higher Education