Student Recruitment Quality Officer - Greenford

Global Banking School; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

The Quality Officer at GBS plays a critical role in ensuring the highest standards of quality within the Student Recruitment Department. Responsibilities include conducting quality checks, implementing quality control measures, and collaborating across teams to enhance processes while promoting a culture of continuous improvement. With a focus on compliance and standards, this role is ideal for someone with a solid background in quality assurance and a commitment to excellence.

Benefits

25 days annual leave, plus 8 public holidays

Workplace pension scheme

Tuition reimbursement for career development courses

Flexible Benefits: Cycle to Work, Workplace Nursery

Perks@Work discounts platform

Reward and recognition programme

Discretionary annual performance bonus

Qualifications

• Proven experience in quality assurance or related field.
• Strong attention to detail and systematic problem-solving approach.
• Excellent communication and interpersonal skills.

Responsibilities

• Perform thorough quality checks on cases to meet standards.
• Collaborate with teams to identify process improvement opportunities.
• Generate reports on quality performance and trends.

Skills

Attention to Detail

Problem-Solving

Communication

Data Analysis

Tools

Zoho CRM

Job description

Department:Student Recruitment

Location:Greenford

Type of Contract:Permanent

About Us:GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.

Our Vision:Changing Lives through Education

The Role: The Quality Officer is responsible for ensuring the highest standards of quality in the processes within the Student Recruitment Department. This role involves developing and implementing quality control measures, conducting quality checks, and collaborating with the team to identify the areas for improvement.

This role is not eligible for visa sponsorship!

What the role involves:

• Quality Check: Perform thorough quality checks on the cases to ensure they meet established standards and specifications.
• Process Improvement:Collaborate with relevant teams to identify opportunities for process improvement and efficiency enhancement.
• Documentation and Reporting:Generate regular reports on quality performance, highlighting trends and areas for improvement.
• Training and Development:Develop and deliver training programs to educate team members on quality control measures and best practices.
• Collaboration with Cross-Functional Teams:Work closely with operations, and other relevant departments to address quality concerns and implement corrective actions.
• Compliance and Standards:Ensure compliance with industry standards, regulations, and internal quality policies.

About You:

• Proven experience in quality assurance, quality control, or a related field.
• Proven experience working with Zoho CRM system.
• Strong attention to detail and a systematic approach to problem-solving.
• Excellent communication and interpersonal skills.
• Familiarity with quality management systems and tools.
• Ability to analyse data and generate actionable insights.

What we offer:

• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”

— Barbara Vargas(Professional Services Employee)

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

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