Student Recruitment Officer - MLA

Global Banking School; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated Student Recruitment Officer to join their dynamic sales team. In this role, you will be instrumental in guiding potential students through the application process, providing personalized advice, and ensuring a seamless experience from inquiry to enrollment. Your ability to build relationships and deliver exceptional customer service will be key to achieving targets and enhancing operational effectiveness. If you thrive in a fast-paced environment and are passionate about education, this opportunity is perfect for you to make a meaningful impact.

Qualifications

• Customer-focused with excellent interpersonal skills and a proactive attitude.
• Expert in Excel and experienced in using CRM software.

Responsibilities

• Provide tailored advice to prospective students and manage their applications.
• Deliver outstanding customer service and build trust with potential students.

Skills

Interpersonal Skills

Customer Service

Sales Skills

Analytical Skills

Decision-Making Skills

Presentation Skills

Multitasking

Proactive Attitude

Relationship Building

English Proficiency

Education

Understanding of Higher/Further Education

Tools

Excel

CRM Software

Job description

Student Recruitment Officers are responsible for promoting GEDU and its partnered institutions' programme portfolio to potential students over the phone and via e-mail, forming a vital and integral part of the sales team. The purpose of the role is to manage the pipeline of students from initial application right through to enrollment.

You will work with minimum day-to-day supervision, leading on and managing the consultative sales process within established parameters and procedures. A thorough understanding of relevant systems/processes, GEDU and its institutions' products, or the working environment is required. Role holders will strive to achieve set targets and organise their own day-to-day work to meet clear objectives.

Independence and initiative will be required to react to changing priorities and work circumstances, with scope to make decisions within clear parameters. This may also include responding to complaints and escalated issues and resolving problems involving other departments. They will typically set and monitor standards within their own work area, with scope for improving operational effectiveness and quality service through the application of process improvement.

Key Responsibilities:

• Providing individually tailored advice to all prospective students.
• Consulting students through the full application circle: from initial conversation through to finalising and closing their application to study with institutions within GEDU.
• Exploring possible career paths for students and matching them with specific GEDU offerings.
• Handling student inquiries regarding different programmes from potential students.
• Building commonalities to gain trust and engage potential students.
• Providing outstanding customer service to all students and stakeholders, which is timely and efficient, and encourages students to choose GEDU’s products.
• Account managing students’ applications from original inquiry to payment of tuition fees.

Qualifications:

• Customer-focused with excellent interpersonal skills to include professional credibility, relationship building, and influencing – ‘customer comes first’.
• Expert in Excel, able to run pivot tables and presentations.
• Both advisory and sales skills.
• Analysis and decision-making skills.
• Excellent presentation skills and a high level of confidence.
• Ability to multitask in a busy, highly pressured, and fast-paced working environment.
• Experience of using a CRM.
• An understanding of higher/further education or an interest in working in the education sector.
• Ability to provide career guidance and explore relevant career pathways for students.
• Possess a high level of oral and written English.
• Proactive, self-motivated, and achievement-driven with a ‘can-do’ attitude.
• Organised, confident, self-disciplined, thorough, and logical.
• Proven background in a new B2C/income-generating role.
• Previous experience in a consultative sales position.