Student Recruitment Advisor (Manchester)

TN United Kingdom; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Student Recruitment Advisor to join their team in Manchester. This role offers the chance to provide exceptional customer service to prospective and current students, guiding them through their educational journey. With a hybrid working model after training, you will engage with students via various communication channels, ensuring they receive accurate information and support. The position promises a comprehensive training program and ongoing development, making it an excellent opportunity for motivated individuals eager to excel in a customer-focused environment.

Qualifications

• Passion for delivering exceptional customer service.
• Ability to handle multiple systems and databases.

Responsibilities

• Provide information to students about registration and funding.
• Respond to inquiries via calls, emails, and web-chat.
• Complete administrative tasks related to student requests.

Skills

Effective written and verbal communication skills

IT skills

Motivated self-starter

Ability to work independently and collaboratively

Energetic and committed to excellence

Job description

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Student Recruitment Advisor (Manchester), Manchester

Client:

Location:

Manchester, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

f4b79b74311b

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

Do you have a passion for delivering an exceptional level of customer service? If so, then we have fantastic opportunities available working as customer service professionals for a UK leading educational provider, The Open University.

On behalf of The Open University, Pertemps is actively recruiting for positions within the frontline Student Recruitment and Support teams within a contact centre environment. You will ensure an excellent level of service is provided to prospective and current students by providing key information and helping them make decisions about their learning.

Working hours: Full time (37 hours per week, between 8.00am – 6.30pm Mon to Fri)

Pay rate: £12.62ph

Working pattern: Hybrid working after training. Candidates will work from the office a minimum of 2 days per month after initial training.

Location: Manchester, M22 4UN

Training: A 7-week comprehensive training program will be provided.

Start Date: 2nd & 30th June

Duration: Until 30th September 2025

About the role

The role mainly involves inbound calls, supporting students through their study journey via calls, emails, letters, web-chat, and other communication channels. You will handle multiple systems and databases to maintain student and enquirer details, acting as a first point of contact to ensure accurate information and excellent service.

A full training will be provided, along with ongoing support and development from your team manager and colleagues to build your confidence and knowledge.

Key responsibilities

• Provide information to enquirers and students about registration, funding, and general inquiries via calls and emails.
• Transfer calls to specialized teams when necessary for further guidance.
• Respond to issues using your experience, interpreting policies and procedures.
• Complete administrative tasks related to student and enquirer requests promptly.
• Update records using university systems.
• Work as part of a team to ensure timely and effective activity handling within service levels.
• Strive to exceed service standards, delivering a positive experience for students and enquirers.

Key Skills required

• Effective written and verbal communication skills
• Sufficient IT skills to support students’ inquiries
• Motivated self-starter adaptable to operational needs
• Ability to work independently and collaboratively
• Energetic and committed to excellence

About Us and Our Client

As a flexible employee of Pertemps Recruitment Partnership Ltd, you will join a leading independent recruitment agency. We value mutual trust and respect, aiming to make our employees, clients, and applicants feel fulfilled and valued.