Student & Programme Support Team Leader

www.findapprenticeship.service.gov.uk - Jobboard; West of England; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading university in the UK seeks a proactive Team Leader to join the Student and Programme Support team. In this full-time role, you will guide a dedicated team to enhance student experiences and contribute to innovative projects. Ideal candidates will possess strong leadership, communication skills, and experience in service delivery. The position offers rewarding opportunities to make a real impact within a vibrant community.

Benefits

Generous annual leave

Career average pension schemes

Onsite nursery

Opportunities for professional development

Qualifications

• Experience bringing people together and coaching teams.
• Ability to improve service delivery in fast-paced environments.
• Proactive approach to managing complexity and change.

Responsibilities

• Guide a team in delivering high-quality administrative support.
• Collaborate across services to enhance the student journey.
• Contribute to transformational projects aligning with Strategy 2030.

Skills

Proven leadership experience in a service delivery environment

Excellent communication and interpersonal skills

Confidence in tackling problems

Experience using systems and data

Job description

About this role

UWE Bristol is seeking a forward-thinking Team Leader to join our Student and Programme Support (SPS) team. This is a unique opportunity to play a key role in shaping the future of administrative services to our students and staff within our Schools.



As Team Leader, you will guide a passionate team in delivering high-quality, student-focused administrative support. You will work collaboratively across academic and professional service teams, helping to enhance the student journey and contribute to transformational projects aligned with our ambitious Strategy 2030.



This role offers significant opportunities to lead and influence work that will have a meaningful and lasting impact on the student experience.



This role sits within Student Administration—a friendly, lively, and knowledgeable team that is deeply committed to supporting students and staff. You will be joining a group of SPS Team Leaders who work closely together to ensure a coordinated and consistent approach across all Schools.



New team members are welcomed and made to feel at home from the outset, with a strong sense of community and collaboration at the heart of everything we do. If you are looking for a role where you will feel valued, connected, and part of something meaningful, we would love to hear from you.



About you

You are an experienced and proactive manager who thrives on complexity and change. You know how to bring people together, coach teams through challenges, and improve service delivery. You will have:

Proven leadership experience in a service delivery environment
A collaborative and people first approach to change
Excellent communication, interpersonal and relationship building skills
Experience of using systems, and data, and how to use insights to inform decision making and continuous improvement
Confidence tackling problems and implementing solutions in a fast paced, service led environment





Where is this role based?

This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.



Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in Bristol, one of the UK’s most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.



We offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.



Add your individuality to ours

UWE Bristol recognises the power of a truly diverse university community.



We are proud to be part of a vibrant, multicultural city that celebrates diversity, we are always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing community and find yourself in a stimulating and supportive environment where you will thrive.



We particularly encourage applications from global majority candidates as we are currently under-represented in this area of the organisation, however all appointments are made strictly on individual merit.

As a Disability Confident employer, we welcome applications from those who identify as having a disability.



Further information

If you would like to speak to us to find out more about this role please contact Sally Clark on 0117 328 6006 or email: [e-mail]



Interviews are scheduled to take place at our Frenchay Campus, week commencing 1 September 2025.



This is a full -time, permanent post working 37 hours per week.



UWE Bristol is a campus-based University and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based with the opportunity for remote working at the discretion of the line manager.



To ensure fairness and equity all salary offers will be made in line with the University's salary assessment guidelines and will be based on your relevant skills and experience.



The University has a legal responsibility to ensure that all employees are eligible to live and work in the UK. You will therefore be required to provide evidence of your right to work in the UK, please refer to the Home Office Right to Work Checklist for information on which documents are acceptable.



We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route.



Please note that UWE Bristol does not cover any visa or health surcharge costs.



Advice to applicants

We would love to hear from you - if you are excited about this opportunity please complete our application form as soon as possible.



Tell us how your skills and experience relate to the requirements of this role by describing how you meet each of the essential and desirable criteria listed in the Person Specification section of the Job Description and include specific examples wherever possible.



Once we have completed shortlisting we will let you know the outcome of your application by email, so please check your inbox for updates.