Student Processor - Office of the University Registrar

Northern Kentucky University; Lancaster; On-site; GBP 60,000 - 80,000; Part time

Job summary

An established institution is seeking a dedicated Student Service Agent to be the first point of contact for students and the public. This role involves answering inquiries, providing information about university policies, and delivering exceptional customer service. The ideal candidate will possess strong writing and analytical skills, be proficient in Microsoft Office, and demonstrate a positive attitude. Join a supportive environment where you can grow and contribute to student success while working flexible hours during the academic year and summer.

Qualifications

• Strong writing skills and critical thinking abilities are essential.
• Proficiency with Microsoft Office applications is required.

Responsibilities

• Answer multi-line telephone and assist with general office duties.
• Provide excellent customer service to students and the public.
• Maintain knowledge of university policies and procedures.

Skills

Writing Skills

Critical Thinking

Analytical Skills

Microsoft Office Proficiency

Customer Service

Independence

Education

High School Diploma

Job description

Posting Details

Position Information

Office Hours are Monday through Friday 8:15 a.m. - 4:30 p.m. Applicants should be able to work 25 hours per week during Fall and Spring, with a potential of working 35 hours during the summer. Actual schedule varies depending on office needs.

The Student Service Agent serves as the primary point of contact for the Office of the University Registrar to prospective and current students, parents, and the public. The Student Service Agent will maintain knowledge of university policies and procedures regarding student records, registration, myNKU, Degree Audit, and other academic policies/procedures. The Student Service Agent will provide prompt and thorough professional resolution to student questions and concerns while exceeding customer service expectations. The Student Service Agent will complete trainings in FERPA, phone and customer service etiquette, SAP GUI, Perceptive Content, and will be expected to upkeep knowledge of university policies/procedures, and the services offered by other campus departments to properly guide students/faculty/staff/public.

Responsibilities include but are not limited to general office duties such as:
Answer Multi-line Telephone
Filing, Copying and Typing
Routing Mail
Running Errands on Campus
Database Entry
Assist With Special Projects
Other Duties As Assigned

Students work approx. 20 hours per week

Desirable traits and qualifications include strong writing skills, ability to think critically and analytically, proficiency with Microsoft Office applications, the ability to work independently, a positive attitude, good academic standing, and a willingness to learn.

Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.

Working Title	Student Processor - Office of the University Registrar
Department	Office of the University Registrar
Type of Work Study	Institutional, Federal
Building/Office Location	AC - Kenneth R. Lucas Administrative Center
Work Schedule
Job Description
Primary Responsibilities
Qualifications
Minimum Education	High School Diploma
Pay Rate	$10.00/hr

Posting Detail Information

Requisition Number	20251864
Job Open Date	04/29/2025
Job Close Date
Quick Link	https://jobs.nku.edu/postings/14834