Student Onboarding Assistants Team Leader

Barking & Dagenham College; London; On-site; GBP 28,000 - 31,000; Full time

Job summary

Join Barking & Dagenham College as a Student Onboarding Assistants Team Leader. Lead a vibrant team dedicated to providing excellent service to students during the admission process. This full-time, permanent role involves managing team inquiries and ensuring compliance with college policies.

Qualifications

• Good general standard of education equivalent to GCSE.
• NVQ level 2 in customer service or related qualification desirable.
• Experience providing course information within further education is beneficial.

Responsibilities

• Lead the Student Onboarding Assistants Team ensuring excellent customer service.
• Respond to and record all inbound inquiries using designated CRM system.
• Support the Head of Department in maintaining office processes related to student recruitment.

Skills

Customer service skills

Communication

IT skills

Ability to track and allocate tasks

Education

GCSE or equivalent

NVQ customer service level 2 or equivalent

NVQ Information, Advice & Guidance or equivalent

Tools

MS Office

Job description

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Student Onboarding Assistants Team Leader

Student Onboarding Assistants Team Leader

Join a vibrant college committed to the success of our staff, learners, businesses and communities!

We have some exciting opportunities available at Barking and Dagenham College. We are looking for Student Onboarding Assistants Team Leader to join our busy Admissions team, for a contra ct commencing August 2025.

You will join us on afull-time, permanentbasisand in return, we will offer a competitive salary of £28,941-£30,505 per annum Inclusive of London Weighting

The Student Onboarding Assistants Team Leaderrole:

To ensure that a high quality customer orientated service is delivered to all customers in relationto course enquiries, application support and conversion, online, by telephone and in person andto ensure information is clear, accurate and impartial.

The post holder will be expected to undertake activities related to the registration andconversion of enquiries into application. The post holder will be required to have excellentcustomer service skills, be able to communicate with customers of all abilities, including thosewith low level English, via a range of methods.

Key Responsibilities of ourStudent Onboarding Assistants Team Leader:

• To lead the Student Onboarding Assistants Team,ensuring an outstanding service-driven approach.
• To respond to and record all inbound enquiries on thedesignated CRM system.
• Ensure the Student Onboarding Assistants Teamadminister the College’s policies and procedures in
  relation to enquiries, admissions and enrolmentsoflearners to the College.
• Support the Head of Department in creating andmaintaining all office based systems and processes inrelation to enquiry and conversion activities forstudent recruitment.
• To provide a service that regularly reviewed andunderpinned within the Service Level Agreement thatare in line with the Matrix Standard.

Our ideal candidateshould have the following qualifications, skills and experience:

• Good general standard of education equivalent GCSE.
• Excellent IT skills in MS Office or equivalent.
• A good working knowledge of providing course information andassociated processes within FE.
• Outstanding telephone manner and able to dealwith people of alllevels.
• Ability to monitor a large demanding workload, tracking andallocating tasks, compiling reportswhere necessary.
• NVQ customer service level 2 or equivalent is desirable.
• NVQ Information, Advice & Guidance or equivalent is desirable.

If you are passionate about success and can do the above, then we want to hear from you!

You will need to submit a covering letter within your application demonstrating how your personality, skills and experience meet our values for this role.

PLEASE NOTE;

• All applications forms must be fully completed, showing full education and employment details. An incomplete application will not be considered for shortlisting.
• Wehave the right to interview candidates before the application deadline.
• This role is exempt from the Rehabilitation of Offenders Act 1974 and the Amendments to the Exceptions Order 1975, 2013 and 2020

Barking & Dagenham College are committed to Safeguarding and promoting the welfare of children and young people

Safeguarding at BDC

All employment offers are made subject to checks in line with the Keeping Children Safe in Education guidelines. These include (some of which are dependent upon the role and the individual): enhanced DBS including children’s barred list check, DfE teaching/management barred list check, on-line searches, overseas criminal record check, evidence of identity and right to work in the UK, satisfactory references, confirmation of medical fitness, evidence of relevant qualifications and a check of previous employment history.

You will be required to become familiar with College’s policies and comply with the requirements to safeguard and protect the welfare of children and young people and vulnerable adults. All staff are asked to complete mandatory training on KCSIE and other key areas, and to read the relevant policies.

Closing date for applications:17th June 2025

Interviews will be held ontbc

If you would like to learn more about ourStudent Onboarding Assistants Team Leaderrole, then please click ‘apply’ today!

We reserve the right to bring forward the closing date of the adverts should we receive a sufficient level of interest!

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