Student Lifecycle Events & Engagement Senior Officer (Welcome to King's)

King's College London; London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A prestigious university in London seeks a candidate for a full-time role in the Student Lifecycle Events & Engagement team. You will help plan and implement events that enhance the student experience, particularly for Welcome to King's and Graduation. The ideal candidate will have demonstrated experience in event management and a passion for Higher Education. A flexible work pattern is supported, and the position includes responsibilities during evenings and weekends for event delivery.

Qualifications

• Relevant work experience in event management or coordination.
• Knowledge of and enthusiasm for Higher Education.
• Proficiency in collaborating and resolving problems focusing on customer service.
• Ability to communicate effectively with students and staff.
• Experience in stakeholder management and relationship building.
• Ability to prioritize effectively and manage competing deadlines.
• Experience in working with large or complex events.

Responsibilities

• Lead the planning and implementation of Welcome to King's events.
• Provide a high-quality experience for new students.
• Work collaboratively with support services and faculties.
• Respond competently to enquiries and enhance the student experience.
• Help with the delivery of Graduation events on delivery days.

Skills

Event management coordination

Stakeholder management

Customer service skills

Problem-solving

Communication skills

Interpersonal skills

Attention to detail

Content creation for communications

Education

Higher education in a related discipline

Job description

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About us:

The King's community is dedicated to the service of society. King's Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

This role sits within the Student Lifecycle Events & Engagement team which delivers on a range of projects and events aimed at enhancing the student experience at both Welcome to King's and Graduation. Welcome to King's aims to give a high quality and inclusive first experience for all incoming students. Graduation is a key programme of work that supports students to successfully transition to their next chapter.

We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King's students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King's faculties to do so.

About the role:

This role sits within the Student Lifecycle Events & Engagement team which delivers on a range of projects and events aimed at enhancing the student experience at Welcome to King's and Graduation. Whilst the post-holder will be expected to help with the delivery of Graduations events 'on the day' and will be expected to work closely with the team who look after Graduation, they will not be responsible for the planning of Graduation ceremonies.

Welcome to King's supports over 16,000 students joining King's College London each year. The post holder will help lead on the planning, preparation, organisation, and implementation of Welcome to King's with the aim to provide a high-quality experience to new students. Working collaboratively with support services and faculties across the institution, the post holder will provide quality customer service for stakeholders, responding to enquiries competently and appropriately and continually seeking opportunities to enhance the student experience.

This is an exciting opportunity for candidates looking to support student engagement, and who wish to utilise their skills and expertise in planning large-scale events. This is an opportunity to grow your skills in project and stakeholder management.

As a team, we are friendly and supportive and will value applications from those who will sign-up to our way of working. We support each other's events and projects and collaboration is a key aspect of our team ethos. We offer a flexible working structure with core hours in place, and a mixture of remote working and together as a team in our central London offices. During peak periods (July-September and December-January) additional days in the office will be required as standard.

Please be prepared to work flexibly during delivery times and note that some events and activities take place outside of normal working hours on evenings and weekends and/or require early start times. The Student Lifecycle Events & Engagement Team is also responsible for Graduation and as part of your role you will also be required to support delivery of these events which may also take place outside of normal working hours on weekdays.

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.

This post will be offered on an indefinite contract.

This is a full-time post (35 hours per week), but we welcome applications from candidates seeking a flexible work pattern that covers our necessary service operating hours, 10am - 4pm.

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in event management/coordination, or stakeholder management. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training.
2. Knowledge of and enthusiasm for Higher Education and improving the student experience.
3. Demonstrated proficiency in effective collaboration and using initiative to resolve problems with a focus on customer service.
4. Ability to communicate with students and staff with excellent interpersonal customer service, communication and presentation skills.
5. Experience of relationship building and stakeholder management with a wide range of internal and external stakeholders and an ability to gain buy-in and influence others.
6. Ability to prioritise effectively to successfully manage inflexible competing deadlines and to multitask with a high level of accuracy/attention to detail.
7. Experience using and creating content for a range of communications channels to engage stakeholders.
8. Experience working with large or complex events / projects.

Desirable criteria

1. An understanding of how the student body is becoming more diverse and what this means for the student experience.
2. Experience in administering and working with budgets
3. Management experience

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further information:

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our 'How we Recruit' pages.

In-person interviews are due to be held in the week commencing 18th August 2025.