Student Lifecycle And Programme Administration Manager - Internal Only

Kings College London; England; Vor Ort; GBP 28.000 - 36.000; Vollzeit

Zusammenfassung

King’s College London is seeking a capable administrator to manage end-to-end application and enrolment processes within a student-facing environment. The role requires coordinating multiple stages and deadlines, developing procedures, safeguarding knowledge, and supporting staff and stakeholders across teams.

Applicants should have experience in higher education settings, excellent communication, and a commitment to inclusive, high-quality service.

Qualifikationen

• Experience managing end-to-end application and enrolment processes within higher education or a student-facing environment.
• Experience planning and coordinating activity across multiple stages, deadlines and competing priorities.
• Ability to develop, implement and improve procedures, systems and workflows to support consistent and efficient service delivery.
• Experience of line managing and training seasonal staff responsible for the supervision of under 18 students; setting clear expectations, monitoring performance and supporting effective delivery.
• Experience coordinating work across multiple teams and stakeholders including clear responsibilities and timely completion of actions.
• Knowledge and understanding of safeguarding policy and procedures for under 18s in a student-facing environment.
• Excellent written and verbal communication skills, with the ability to communicate complex information clearly and manage sensitive student-related matters appropriately.
• Experience working in higher education in short courses or summer school environment.

Kenntnisse

End-to-end processes

Planning & coordination

Procedures & workflows

Line management

Stakeholder coordination

Safeguarding knowledge

Communication skills

Higher education experience

Ausbildung

Degree or equivalent professional experience

Tools

MS Office Suite

Student records systems

Admissions platforms

Data reporting tools

Jobbeschreibung

About you

Essential criteria

• 1. Experience managing end to end application and enrolment processes within higher education or a student-facing environment
• 2. Experience in planning and coordinating activity across multiple stages, deadlines and competing priorities
• 3. Ability to develop, implement and improve procedures, systems and workflows to support consistent and efficient service delivery
• 4. Experience of line managing and training seasonal staff responsible for the supervision of under 18 students; setting clear expectations, monitoring performance and supporting effective delivery
• 5. Experience coordinating work across multiple teams and stakeholders including clear responsibilities and timely completion of actions
• 6. Knowledge and understanding of safeguarding policy and procedures for under 18s in a student-facing environment
• 7. Excellent written and verbal communication skills, with the ability to communicate complex information clearly and manage sensitive student-related matters appropriately
• 8. Experience working in higher education in short courses or summer school environment

Desirable criteria

• 1. Ability to manage complex cases, resolve problems and escape issues appropriately
• 2. Experience in using student records systems, admissions platforms and data reporting tools.
• 3. Educated to degree level or equivalent professional experience
• 4. Sound knowledge and experience in using MS Office (Outlook, Word, Excel, Powerpoint, Teams)

Downloading a copy of our Job Description Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further information

At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university. The Equality Act of protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension. We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination. When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.

Artificial intelligence (AI) is evolving rapidly, and we recognise its growing role in professional work. Applicants may use AI tools to support preparation of their application, for example to research the role or structure written responses. However, applications must reflect the applicant’s own work and experience. AI tools should not be used during interviews or assessment activities unless this has been agreed in advance as a reasonable adjustment.

Further guidance on the use of AI in recruitment can be found here. We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day. This post is subject to Disclosure and Barring Service clearances.