Student Life Coordinator - NYU London

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established educational institution in London is seeking a dedicated Student Life Coordinator to enhance student engagement and support. This full-time role involves overseeing the Student Life Office, managing a team, and ensuring students receive outstanding pastoral care. You will play a crucial role in fostering a welcoming and inclusive environment, coordinating activities that connect students with local culture, and responding to emergencies. Ideal candidates will possess strong interpersonal skills, a commitment to diversity, and a passion for supporting students in their academic journey. This is a unique opportunity to make a meaningful impact within the student community.

Benefits

28 days annual leave

USS pension scheme

Private medical insurance (optional)

Qualifications

• Educated to degree level or equivalent experience required.
• Excellent knowledge of London and local support services essential.

Responsibilities

• Manage the Student Life Office team and provide pastoral support.
• Oversee student information and support activities.
• Lead emergency and crisis management initiatives.

Skills

Customer Service

Interpersonal Communication

Teamwork

Crisis Management

Cultural Awareness

Education

Degree Level Education

Tools

Trello

Job description

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Client:

New York University

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d2752f364741

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Position Summary

NYU is committed to being a welcoming campus community that reflects and enacts the values of global inclusion, diversity, belonging, equity and accessibility that informs academic excellence. We seek candidates who will not only enhance our commitment but whose experience, competencies, skills, and community engagement efforts contribute to diverse, equitable, inclusive learning and working environments for our students, staff, and faculty. The position of Student Life Coordinator (SLC) is a full-time position. The SLC will spend the majority of their working hours in the Student Life Office at the NYU London Academic Centre, and will be responsible for the work of the Student Life Office team in proactively supporting students throughout the year on various programmes from pre-arrival through to departure and providing multiple opportunities for students to engage with the local culture during their time away.
There will be on-call duties involved in the role, on a rota system with other staff, and regular evening and weekend work is required.
The Student Life Coordinator will deputise for the Student Life Manager and lead the Student Life team in their absence.

40% Student Affairs Office oversight and staff supervision

Responsibility for output of Student Life Office team and activities, with the primary goal of providing outstanding pastoral support and opportunities to students (predominantly in person, but also by email and phone), including (but not limited to):
● Managing the Student Life Administrators in the Student Life Office.
● Planning and managing the smooth and effective day-to-day operation of the Student Affairs Office, fostering a positive and user-focused atmosphere.
● Managing team members’ work schedules including office rotation, training, holiday, days in lieu, duty rota, other coverage that may be required.
● Collaborating with Managers and Associate Director to recruit, interview, select, hire, employ and train new Student Life Administrators.

● Leading the recruitment, training and management of part-time student workers.
● Coaching, mentoring and developing staff, including identifying areas for growth and development.
● Performing annual appraisals of Student Life Administrators.
● Recruit, hire, and onboard Student Office assistants
● Providing oversight and overall direction for the team in accordance with departmental policies, procedures, goals and objectives.
● Leading and organising team meetings and delegating responsibilities to team members.
● Planning, reviewing and maintaining work systems, databases, procedures and policies.
● Deputising for the Student Life Manager in their absence.

40% Student Affairs Office activities
Overseeing the use of resources and supporting the delivery of information, support and activities to students, including (but not limited to):
● Student information and support: ensuring information provisions in various key locations (website, student googlesite, mobile app) are regularly reviewed and up to date, and exploring different ways to reach students with important information about resources and support (including online platforms); ensuring timely and effective responses to student queries (phone, email, in person) across the SAO team; obtaining student feedback about the support services provided; overseeing an editorial calendar for NYU London’s social media channels and coordinating the SAO team to regularly post updates and content.
● Diversity programming support: facilitating diversity programming initiatives in partnership with colleagues across departments.
● Cultural Programming: assisting in the development and delivery of a package of local cultural events and activities for students; overseeing campaigns on campus which address student needs, including Wellbeing Week, Solidarity Week, De-Stress Week and similar themed events. It will be essential to note how different identities experience cultural and other programming activities, to support/facilitate how students navigate these experiences and create space for conversations.
● Immersion opportunities: ensuring students can get involved in a range of other activities that exposethem to the local culture - Host programme, volunteering, Student Unions and clubs.
● Collaboration with Residential Life team: managing and developing collaborative tasks and projects.
● Administrative and other duties - including (but not limited to): writing letters requested by students, requesting NYU ID cards, leading the planning and delivery of arrival and Orientation activities, occasional support with student conduct cases, developing provisions to further enhance the experience of NYU London students, managing and maintaining project management tools (e.g.Trello) for short, medium and long term team tasks and projects.

10% Emergency and Crisis Management

The Student Life Coordinator will provide leadership in emergency and crisis situations, ensuring that students receive timely and appropriate support. This includes coordinating with the Residence team and other staff to manage medical, mental health, and facilities emergencies that arise. The postholder will be on-call on a rotational basis to address urgent issues that arise outside of business hours, which will at times involve providing in-person support to students or colleagues.

10% Contribute to initiatives including training, workshops and events that reinforce global inclusion, diversity, belonging, equity and accessibility (GIDBEA) amongst the students, the NYU local community, and the broader community.

Qualifications

Required Education

Educated to degree level, or an equivalent qualification, or relevant working experience.
Required Experience
Excellent knowledge of London and the local support services available.
Delivering high quality customer service, and the ability to support direct reports in delivering excellent customer service.

Required Knowledge, Skills, and Abilities

Clear understanding of the challenges young adults may face at University, and of the potential difficulties that might arise while living abroad.
Passionate about providing accurate information and empathic support to people while they may be feeling vulnerable.
Enjoys, and thrives on, teamwork; able to nurture successful relationships and partnerships with colleagues at all levels.
Excellent interpersonal and written communication skills; the ability to converse with a diverse range of people.
Punctual, responsible, self-motivated and flexible.
Computer literate.

Preferred Experience, Skills and Abilities

A demonstrable commitment to promoting a diverse and welcoming environment, as evidenced by prior successful and innovative measures.
Personal experience of studying or living abroad.
Significant experience within the student services or residential education sector.
Knowledge of the American higher education system.
Experience of being on call outside of working hours, and/or being responsible for handling difficult or urgent calls from customers and resolving them professionally and expediently (with support wherever needed).
Passionate about communicating using a variety of social media.
Able to effectively and efficiently utilise resources to achieve organisational and departmental goals.

Additional Information

Candidates must have the unrestricted right to work and live in the UK prior to appointment.

Further benefits include: 28 days annual leave pro rata, USS pension scheme and private medical insurance (optional)

Candidates should advise of any reasonable adjustments needed to participate in the application and interview processes.

NYU London is an equal opportunity employer committed to equity, diversity, and social inclusion. We strongly encourage applications from under-represented individuals in the profession, across colour, creed, race, ethnic and national origin, physical ability, and gender and sexual identity. NYU London affirms the value of differing perspectives on the world as we strive to build the strongest possible university with the widest reach.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040.