Student Information Officer

Page Personnel; Nottingham; On-site; GBP 80,000 - 100,000; Part time

Job summary

A higher education institution in Nottingham is seeking a Student Information Officer for a 5-week temporary role. The successful candidate will be the first point of contact for students and staff, handling a variety of enquiries. Strong customer service skills and the ability to multitask in a busy environment are essential. This position offers an hourly rate of £14, with weekly pay.

Qualifications

• Previously worked in a role handling customer or student enquiries.
• Ideally worked in the Higher Education sector, supporting student queries.
• Familiarity with database management systems is advantageous.

Responsibilities

• Be the first point of contact on campus for all face-to-face enquiries.
• Respond to queries through online channels including phone, email, and live chat.
• Provide information regarding courses, assessments, and timetables.

Skills

Excellent customer service skills

Ability to manage multiple tasks

Proactive problem-solving

Job description

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A University based in Nottingham, working as a Student Information Officer on a 5 week temporary basis.

• Student Information Officer
• An hourly rate of £14 per hour - weekly timesheets, weekly pay
• Fully based on-site in Nottingham - student facing role
• Temporary role for a 5 week duration, to start ASAP after the interview process
• No parking on-site, good public transport links

Job Description

• Be the first point of contact on campus for all face-to-face enquiries from students, staff, and public
• Respond to queries through online channels including, phone, email, live chat, and social media
• Respond to queries within the agreed service level agreement and adhere to KPIs
• Provide information to students regarding courses, assessments, timetables, facilities, and university offerings
• Contribute to the planning and delivery of induction and enrolment activities, and campus events

The Successful Applicant

Student Information Officer:

• Previously worked in a role handling customer or student enquiries
• Excellent customer service skills, providing a first class service to students, staff, and public
• Able to work in a busy environment, managing multiple tasks
• Ideally worked in the Higher Education sector, supporting student queries
• A proactive attitude towards problem-solving and multitasking
• Familiarity with database management systems is advantageous

What's on Offer

• Student Information Officer
• An hourly rate of £14 per hour - weekly timesheets, weekly pay
• Fully based on-site in Nottingham - student facing role
• Temporary role for a 5 week duration, to start ASAP after the interview process
• No parking on-site, good public transport links