Student Hub Team Leader

Salary: £32,500 per annum

Employment type: Permanent

Hours per week: 37

Reporting into: Campus Manager

Department: Student Experience

This role will be based full time from our Leeds campus.

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

The Student Experience team is dedicated to supporting and empowering students throughout their journey at Arden. They provide wellbeing support, academic guidance, career development, and engagement initiatives, ensuring every student feels connected and equipped for success.

As a Team Leader in our Student Hub, you will lead a team who are the primary point of contact for our student body, delivering exceptional customer service to our students. In this key role you will drive exceptional customer care, allocate work, and focus on the professional development of our Student Hub team. You’ll be responsible for training, coaching, and empowering Student Hub Advisors to resolve enquiries promptly and effectively, while handling escalated cases to ensure an exceptional student experience.

We’re looking for a motivated and experienced professional who can bring energy, leadership, and a student-focused mindset to our team. You will have:

• Significant experience in leading, developing, and motivating teams within a customer service environment.
• A proven ability to manage resources effectively to ensure high levels of satisfaction and service delivery.
• Strong organisational skills with the ability to thrive in a fast-paced and dynamic environment.
• A confident leadership style with a focus on empowering and getting the best out of your team.
• Excellent analytical and reporting skills to demonstrate the impact and value of your team’s work.
• A proactive, solutions-focused mindset with a commitment to continuous improvement.
• Experience within the Higher Education sector is desirable but not essential.

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students' journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!
• A generous Aviva pension plan, company contributions starting from 7%
• SimplyHealth plan option
• Private Medical Insurance coverage (applies to certain job roles)
• Access to Perkbox benefits
• Study any Arden course for free, with a discount for all family and friends
• Plus, other excellent benefits
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education

Wednesday 30th of April

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.