Student Hub Advisor - Birmingham

Arden University; Birmingham; On-site; GBP 26,000; Full time

Job summary

A leading university in Birmingham is looking for a Student Hub Advisor to support a diverse student body across various communication channels. This role involves providing pastoral support, career advice, and exceptional customer care as part of the Student Experience team. Candidates should demonstrate strong communication skills and a passion for helping students succeed in their academic journey.

Benefits

30 days holiday + bank holidays

Generous pension plan with company contributions starting from 7%

Private Medical Insurance coverage

Free study of Arden courses for employees

Access to Perkbox benefits

Qualifications

• Extensive experience in customer service, ideally in a student-facing role.
• Strong passion for helping others succeed.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the primary contact for student enquiries and support.
• Provide innovative and customized solutions to student issues.
• Ensure a high standard of customer care.

Skills

Customer Service

Communication Skills

Organizational Skills

IT Literacy

Time Management

Job description

Join to apply for the Student Hub Advisor - Birmingham role at Arden University

Join to apply for the Student Hub Advisor - Birmingham role at Arden University

Salary: £26,000 per annum

Employment type: Permanent

Hours per week: 37

Up to 2 evening shifts from 11:30am - 8pm Monday to Friday during term time

Reporting into: Lead Student Hub Advisor

Department: Student Experience

Click here to read the full job description and view our excellent benefits here

This role will be based full time from our Birmingham campus.

You’ll be required to work two late shifts per week on a rota basis (Monday to Friday, 11:30am–8:00pm) during term time.

About Arden University:

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

About our Department:

Our Student Hub Advisors sit within our Student Experience team who are crucial to providing pastoral support and career advice to students to maintain student welfare. This includes providing the best experience and guidance from application, admission, through to graduation.

About the Opportunity:

As a Student Hub Advisor, you’ll be the first point of contact for our diverse student body, providing support across various communication channels including in-person, phone, email, live chat, and messenger. Your excellent customer care skills will help you listen attentively to student needs, offering tailored solutions that enhance their university experience. We expect you to consistently exceed expectations, delivering a personal, friendly, and approachable service that truly makes a difference.

Key Responsibilities:

• Serve as the primary contact for student enquiries and support.
• Communicate effectively via phone, email, live chat, messenger, and in-person.
• Provide innovative and customised solutions to student issues.
• Ensure a high standard of customer care by going above and beyond in every interaction.
  
  

About You:

• Extensive experience in customer service, ideally in a student-facing role.
• Strong passion for helping others succeed.
• Excellent written and verbal communication skills.
• Proficient in administration and IT literacy.
• Exceptional organisational and time-management abilities.
  
  

If you have the skills and enthusiasm to support our students and contribute to our innovative educational environment, we want to hear from you!

Why Arden:

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!
• A generous Aviva pension plan, company contributions starting from 7%
• SimplyHealth plan option
• Private Medical Insurance coverage (applies to certain job roles)
• Access to Perkbox benefits
• Study any Arden course for free, with a discount for all family and friends
• Plus, other excellent benefits
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
  
  

Our Values:

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Closing Date: Tuesday 24th of June

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Equity, Diversity & Inclusion:

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.

Sponsorship statement:

Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Education and Training

• Industries

  Higher Education

Referrals increase your chances of interviewing at Arden University by 2x

Get notified about new Student Advisor jobs in Birmingham, England, United Kingdom.

Birmingham, England, United Kingdom 2 days ago

Remote - Teacher/Educator - Seeking a Career Change

Birmingham, England, United Kingdom 1 day ago

Birmingham, England, United Kingdom 11 hours ago

Birmingham, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 1 week ago

Class Teacher at St Clement's Church of England Academy

Birmingham, England, United Kingdom 1 week ago

West Midlands, England, United Kingdom 1 week ago

Student Hub Services Advisor - Academic Services - 59597 - Grade 4

Birmingham, England, United Kingdom 1 day ago

Birmingham, England, United Kingdom 3 days ago

Student Casual - Welcome Assistants (Information) - Academic Services - Grade 2 - 906025

Birmingham, England, United Kingdom 1 week ago

Codsall, England, United Kingdom 5 months ago

Birmingham, England, United Kingdom 1 week ago

Holt, England, United Kingdom 15 hours ago

Wythall, England, United Kingdom 2 weeks ago

Lichfield, England, United Kingdom 4 days ago

Birmingham, England, United Kingdom 4 days ago

Birmingham, England, United Kingdom 1 day ago

Birmingham, England, United Kingdom 4 months ago

Birmingham, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 3 weeks ago

Birmingham, England, United Kingdom 5 days ago

Band 4 Team Co-Ordinator - Yewcroft CMHT

Birmingham, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 3 weeks ago

Reception Class Teacher at St George's Church of England Academy, Newtown

Birmingham, England, United Kingdom 2 days ago

Student Casual - Administrative Assistant - Campus Services (Business Support Services) - Grade 4 - 906701

Birmingham, England, United Kingdom 2 days ago

Codsall, England, United Kingdom 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.