Student Hub Advisor

Adecco; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A recruitment agency is seeking a Student Hub Advisor based in Uxbridge. This role offers student-facing support and administration, ensuring professional service throughout the student journey from registration to awarding. Ideal candidates will have strong customer service skills and be able to manage multiple tasks efficiently. Temporary position, full-time hours, with an hourly pay of £18.57.

Qualifications

• Experience in providing student support and administration.
• Ability to handle high volumes of queries promptly.
• Knowledge of university processes and student record adjustments.

Responsibilities

• Be the first point of contact for students and researchers.
• Support students with registration and administrative tasks.
• Guide students on programme selection and associated regulations.

Skills

Customer service skills

Effective communication

Multitasking

Administrative skills

Job description

Overview

We have an exciting opportunity to work with our higher education client based in Uxbridge.

Job title: Student Hub Advisor

Pay: £18.57

Location: Fully site based - Uxbridge

Hours: Monday to Friday 9am to 5pm

Duration: Currently 3 - 6 months (Temporary)

Job spec

This role provides student facing support and administration for all University taught and research degree programmes, ensuring a professional, welcoming and supportive environment for the University’s community.

This role is responsible for delivering excellent customer service and support to students through their entire journey, from registration to awarding.

The purpose of the Student Hub Adviser is to ensure that the department provides a professional, welcoming, reliable, accessible and effective service to all its users.

The Student Hub Adviser is expected to be able to hot desk and multitask, spending time supporting all enquiries alongside knowledge of associated enquiry administration and non-contact duties.

Accountabilities and responsibilities

• Be the first point of contact for all students and doctoral researchers via in-person visits and electronic support
• Support, administer and/or provide guidance to students on University processes including:
• Student record adjustments such as abeyance, course change and withdrawal
• Extenuating circumstances, deadline extensions
• Submission of complaints Early Resolutions / appeals
• Attendance logging and queries
• Manage first stage or complaints where possible

Process student personal tutor allocations

• Take a key role in Registration activities including handling a very high volume of telephone, email and face-to-face queries in a time critical manner; support registering students during the university Welcome Week.
• Guide students with administrative support across their student journey

Provide guidance to students on the University's programmes, the module selection process, seminar group allocation and relevant Senate Regulations and associated policies.

• For complaints, appeals, misconduct, and fitness to practice cases: explain, guide and support students engaging with these processes
• liaise with OSCCA regarding complex cases

Triage and signpost immigration queries, referring to more specialist services as Process and hand out Student Visas in line with Home Office rules, requirements and their audit requirements.

• Provide funding and financial advice to all students, referring to more specialist services as needed

Triage and signpost student issues and concerns quickly and effectively, referring the queries to the relevant individual or team for resolution

Deal with enquiries from colleagues and academic departments from across the campus, and external stakeholders.

If you would like to hear more about this role, please apply. We will contact any shortlisted candidates.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Job Info

Job Title: Student Hub Advisor

Company:

Location:

Posted: Sep 22nd 2025

Closes: Oct 23rd 2025

Sector: Administration

Contract: Temporary

Hours: Full Time

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