Student Hub Adviser (090-25-R)

Medirest Signature; York; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading educational institution in York is seeking a Student Hub Adviser to support students across its campuses. The role involves managing student queries through a digital portal and in person, providing vital guidance. Ideal candidates will have a background in customer service and excellent interpersonal skills. Competitive salary from approximately £27,319 to £29,588 per annum is offered.

Qualifications

• Experience working in a customer service focused environment.
• Experience of triaging and managing complex queries and issues.
• Strong interpersonal skills and excellent organization.

Responsibilities

• Manage student queries online and in person.
• Provide guidance and support with student queries.
• Work collaboratively with support teams across the university.

Skills

Experience in customer service focused environment

Experience managing complex queries

Excellent interpersonal skills

Excellent digital literacy

Excellent organisation skills

Job description

Full time permanent

Location: York

Salary: 27,319 to 29,588 per annum

Please note that we are not accepting applications from individuals who have previously applied for this position.

Introduction to YSJ university

Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider.

Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.

The Team

The University is excited to be launching our new Student Hub this summer, providing a wide range of student support and guidance, both in person and online. The Student Hub will be part of the Student Academic Administration directorate and will be a focal point for students at our York and London campuses.

The role

Our Student Hub Advisers across both the York and London campuses will be enthusiastic, motivated, and eager to help support students throughout their journey at York St John, offering guidance and showing campus-wide expertise to be able to deal with front-line queries.

Student Hub Advisers will be expected to manage student queries online via the Student Hub's digital CRM portal and in person. Advisers will triage student queries and provide advice and guidance working with support teams across the University.

Required skills and experience

The successful candidate must have:

• Experience of working in a customer service focussed environment
• Experience of triaging and managing complex queries and issues.
• Excellent interpersonal skills
• Excellent standard of digital literacy
• Excellent organisation skills and the ability to managing conflicting priorities

Additional information

Contact - .cf0{font-family:Segoe UI,fantasy;font-size:18pt;color:#262626;} Claire Kydd, .cf0{font-family:Segoe UI,fantasy;font-size:10.5pt;color:#262626;} Student Hub Deputy Manager - [e-mail]

Unfortunately this role is not eligible for Skilled Worker Visa sponsorship however we welcome your application if you are able to evidence right to work in the UK via an alternative route.

Closing Date: 05 Aug 2025
Category: Admin & Technical (Including Research vacancies)