Student Hub Adviser

York St. John University; York; On-site; GBP 27,000 - 30,000; Full time

Job summary

A prominent educational institution in York is seeking a Student Hub Adviser to provide support and guidance to students. The role involves managing queries via a digital CRM and requires strong customer service and organizational skills. Applicants should have experience handling complex issues and excellent interpersonal capabilities. The position offers a competitive salary and various employee benefits.

Benefits

Excellent annual leave

Health Cash Plan

Pension scheme

Employee Assistance Programme

On-campus courses for skill development

Qualifications

• Experience of working in a customer service focussed environment.
• Experience of triaging and managing complex queries and issues.
• Excellent interpersonal skills.
• Excellent standard of digital literacy.
• Excellent organization skills and ability to manage conflicting priorities.

Responsibilities

• Manage student queries online via the Student Hub's digital CRM.
• Triage student queries and provide advice and guidance.
• Support students throughout their journey at the university.

Skills

Customer service experience

Triaging complex queries

Interpersonal skills

Digital literacy

Organizational skills

Job description

Full time permanent

Location: York

Salary: £27,319 to £29,588 per annum

Please note that we are not accepting applications from individuals who have previously applied for this position.

Introduction to YSJ university

Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider.

Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.

The Team

The University is excited to be launching our new Student Hub this summer, providing a wide range of student support and guidance, both in person and online. The Student Hub will be part of the Student Academic Administration directorate and will be a focal point for students at our York and London campuses.

The role

Our Student Hub Advisers across both the York and London campuses will be enthusiastic, motivated, and eager to help support students throughout their journey at York St John, offering guidance and showing campus-wide expertise to be able to deal with front-line queries.

Student Hub Advisers will be expected to manage student queries online via the Student Hub’s digital CRM portal and in person. Advisers will triage student queries and provide advice and guidance working with support teams across the University.

Required Skills And Experience

The successful candidate must have:

• Experience of working in a customer service focussed environment
• Experience of triaging and managing complex queries and issues.
• Excellent interpersonal skills
• Excellent standard of digital literacy
• Excellent organisation skills and the ability to managing conflicting priorities
  
  

Additional Information

Contact – [e-mail]

Unfortunately this role is not eligible for Skilled Worker Visa sponsorship however we welcome your application if you are able to evidence right to work in the UK via an alternative route.

We offer a range of family friendly and inclusive policies and facilities and welcome applications from individuals from underrepresented backgrounds. As part of our commitment to providing an inclusive working environment, consideration is given to all requests for job share or flexible working arrangements.

This vacancy is scheduled to close on the date indicated at the bottom of this advert, but we may close earlier if we receive a high level of applications.

Application process support

We are keen to support you throughout the recruitment process. Before starting your application please refer to the attached candidate application form guidance below which provides advice about completing the application process.

If you require a reasonable adjustment in order to apply for this position please contact [e-mail]. Within the application form there is an opportunity for you to request a reasonable adjustment at the interview stage of the process, however if you wish to discuss this in further detail at any point in the process please do not hesitate to contact us. The following resource may help you adapt the device you are using to apply to suit your needs My Computer My Way (abilitynet.org.uk)

Please note that CVs are not accepted in place of the application form. Within the application process you will be asked to answer a selection of work-related questions. Our aim is to get to know you, and understand your individual skills and experience, and how you would apply these within the role. We are aware that AI can assist you with this, but we would prefer you to share your answers in your own words.

Our Benefits Package

We offer a wide range of employee benefits including -

• Excellent annual leave entitlement, including five discretionary university closure days over the Christmas period
• Disability leave (applies to staff who have disclosed a disability and is also available to staff with disabled dependants)
• Pension scheme
• Health Cash Plan after six months service
• Employee Assistance Programme
• Paid leave for Armed Forces Reservists
• On-campus courses, one-to-one tutorials, and online resources to help you develop your digital skills and work with new software
• Relocation expenses package for certain roles
• Reimbursement of Skilled Worker Visa application fees and Visa loan scheme for additional costs (if applicable to the role)
  
  

Further Information About Life At YSJ

Our attached 'further information' document below provides further information about our culture, achievements and testimonials from our employees.

Read more about our culture, inclusive community, working arrangements and benefits for York St John employees

Read the latest news, views and stories from our staff and students.

Read more about our commitment to managing and reducing our environmental impact and to promoting sustainable development wherever we can.

Closing Date - Tuesday 05 August 2025 at midnight

Provisional Interview Date - Friday 29 August 2025

Further Details

Job Description

Further Information

Candidate application form guidance

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