Student Finance Officer

Pertemps; West Midlands Combined Authority; On-site; Full time

Job summary

A leading company is seeking a Student Finance Officer (Credit Control) for a temporary position in Birmingham. The role involves managing credit control processes, supporting students with financial queries, and maintaining accurate records. Ideal candidates will have experience in finance or customer service, strong communication skills, and a proactive approach to problem-solving.

Qualifications

• Experience in credit control or finance-related customer service.
• Strong communication and negotiation skills.
• Proactive problem-solving approach.

Responsibilities

• Manage the collection of student and commercial debt.
• Support students with payment difficulties.
• Set up and manage payment plans.

Skills

Communication

Problem Solving

Negotiation

IT Skills

Tools

Excel

Finance Systems

Job description

Job Advert: Student Finance Officer / Credit Control
TEMPORARY - MINIMUM 2 MONTHS
Location: Birmingham
Department: Finance
Hours: 37 per week
Pay: £12.94- £14.00

Are you passionate about supporting students while ensuring strong financial management?
Do you have a keen eye for detail and a confident, empathetic approach to customer service?
We’re looking for a Student Finance Officer (Credit Control) to join our Finance Team at Birmingham

About the Role As a Student Finance Officer, you'll play a key role in managing the university's credit control processes — ensuring the timely collection of tuition, accommodation, and other student fees. You'll be the go-to person for students and stakeholders with finance-related queries, offering clear advice, setting up payment plans, and maintaining accurate financial records.

This is a student-facing role, so strong communication, problem-solving, and negotiation skills are essential. You’ll also need a methodical approach to managing data and an ability to work collaboratively across departments.

Key Responsibilities

• Manage the collection of student and commercial debt in line with university policies.
• Support students with payment difficulties — with empathy and clarity.
• Set up and manage payment plans.
• Maintain and reconcile student ledger accounts.
• Be the main finance contact for student enquiries, including international students.
• Administer the Support Fund.
• Produce accurate financial reports.
• Assist during Open Days and University events.
• Handle confidential and sensitive data in line with university policy.

What We're Looking For

• Experience in credit control, finance, or a related customer service role.
• Excellent communication and negotiation skills.
• A proactive and flexible approach to problem-solving.
• Strong IT and data handling skills (Excel, finance systems etc.).
• Ability to work under pressure and manage competing priorities.
• An understanding of the student experience is desirable.

Search



Reason


Deep research


Create image