Student Experience Team Member

Pertemps; North East; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading accommodation provider is seeking a Student Experience Team Member to support students during busy periods in Newcastle. The role involves providing frontline support, promoting community engagement, and ensuring a positive and inclusive environment. Applicants should be flexible, approachable, and responsive to student needs.

Qualifications

• Must be flexible and available during operating hours.
• Strong communication skills and ability to work with diverse student groups.

Responsibilities

• Provide frontline support and build rapport with students.
• Promote community events and inclusivity.
• Manage sales inquiries and support brand activities.

Skills

Interpersonal skills

Empathy

Adaptability

Community building

Inclusivity

Job description

Student Experience Team Member
Newcastle
Temporary
£12.90 per hour

Our client in Newcastle are looking for a student experience team member to support them within their busy period.

Responsibilities

• Provide frontline support to students by building rapport, being approachable, and showing empathy.
• Listen and respond to student needs and feedback, escalating or resolving issues appropriately.
• Promote community building through support of Resident Ambassadors and helping deliver engaging student events.
• Promote inclusivity by embracing diversity and treating everyone with respect.
• Maintain the building environment by ensuring common areas are clean, tidy, and presentable—never walk past a mess!
• Support safety and compliance, including basic monitoring tasks and emergency responses when trained.
• Manage post and parcels accurately and in line with company procedures.
• Follow operational standards as per company policies, procedures, and training.
• Handle sales inquiries, including booking and conducting student viewings (face-to-face and virtual).
• Support brand activity by participating in open days, housing fairs, and promotional events.
• Work to achieve sales KPIs, ensuring a great first impression of the accommodation.

We are looking for somebody able to work flexible shifts (within operating hours of 7am–10pm) and beavailable when students need you, including occasional solo work or shift cover.

If this role interest you, please apply direct or email your cv to [e-mail]