Student Experience Support Leader

Heart of Yorkshire; Castleford; On-site; GBP 31,000 - 34,000; Full time

Job summary

A leading educational institution in Castleford seeks a Student Experience Support Leader to ensure high-quality student engagement and support. This diverse role involves collaboration with various stakeholders to enhance student outcomes and create a positive educational environment. Ideal candidates should have relevant qualifications and experience in student support.

Benefits

Generous Annual Leave (30 days + bank holidays + college closure days)

Personal and Professional Development opportunities

Generous Contributory Pension Scheme

Access to Employee Assistance Programme

Reduced price personal gym membership

Cycle to Work Scheme

Access to a wide range of high street discounts

Staff Recognition Awards

Qualifications

• Educated to Level 4 or equivalent experience.
• Considerable experience of supporting post 16 learners.
• Experience negotiating with stakeholders in a pastoral setting.

Responsibilities

• Providing leadership for student experience and support services.
• Acting as key point of contact for parents and stakeholders.
• Ensuring a positive culture of belonging.

Skills

Communication

Leadership

Negotiation

Planning

Education

Level 4 qualification or equivalent experience

GCSE A* - C / 9 - 4 in English and Maths or Level 2 equivalent

Job description

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Student Experience Support Leader, Castleford

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Client:

Heart of Yorkshire

Location:

Castleford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Student Experience Support Leader

Ref:111756

Hours of work:37 hours per week

Salary:£31,925 to £33,869 per annum

Location:Castleford College

We have a fantastic opportunity for a Student Experience Support Leader to join our team.

As a Student Experience Support Leader, you will have a pivotal role in ensuring a student experience of the highest quality. We are looking for someone who is passionate about student’s achieving their potential and preparing students not only for college life but for life and work beyond college. This is a very diverse role, working in a busy environment, where you will get to liaise with lots of different staff and stakeholders with the student at the heart of the role.

Working within the Student Experience department and directly with the Local College Director, you will be responsible for:

-Providing a presence in student facing areas to address student engagement and reinforcement on behaviours with high expectations, standards and security procedures.

-Providing leadership for defined aspects of student experience and support services to ensure that all students on the campus are given the highest level of individual support to achieve their learning aims.

-Contributing to the retention and achievement of our learners ensuring a quality student experience service of the highest standard.

-Leading on a day-to-day basis on student support conduct and disciplinary issues and liaising with relevant managers and external partners to provide support services to students under the instruction of the Local College Director.

-Act as a key point of contact for internal services, parents and stakeholders and work with them to support the students.

-Supporting a positive culture of belonging and behaviour at Castleford College.

As a Student Experience Support Leader, you should have:

-Educated to Level 4 or equivalent experience

-GCSE A*- C / 9 - 4 in English and Maths or Level 2 equivalent

-Considerable experience of supporting post 16 learners within an educational or training setting

-Experience of successfully negotiating with a range of stakeholders in a pastoral and student support setting

-Proven ability to be able to plan and co-ordinate own activities as well as co-ordinate activities of others through the liaison with a diverse range of students, staff and agencies

For further details about this opportunity, please refer to the job description and person specification above.

If you have the skills and experience we are looking for and would like to join us please click‘Apply’now, we’d love to hear from you!

See what we have to offer and come and join our experienced and supportive team.

Benefits include:

- Generous Annual Leave (30 days + bank holidays + college closure days)

- Personal and Professional Development opportunities

- Generous Contributory Pension Scheme

- Access to Employee Assistance Programme

- Reduced price personal gym membership

- Cycle to Work Scheme

- Access to a wide range of high street discounts

- Staff Recognition Awards

Closing date: 14th July 2025

Interview date: Week commencing 21st July 2025

Please note direct applicants only – no agency CV’s

The Heart of Yorkshire Education Group is committed to safeguarding the welfare of all students and this post will be subject to Enhanced Disclosure from the DBS.

We aim to develop a workforce that reflects the diverse community we serve and positively encourage applications from all.