Student Experience Officer

Diversity Dashboard; Sheffield; On-site; GBP 32,719 - 33,236; Full time

Benefits offered by this job

Hybrid working opportunities

Generous pension scheme

Staff networks and development

Job summary

University of Sheffield is seeking a motivated Student Experience Assistant to support delivery of high-quality, inclusive student experiences from induction to graduation.

You will gather student feedback, produce communications and coordinate events and committees, ensuring timely responses and policy compliance across programmes.

Qualifications

• Educated to A Level standard or equivalent experience.
• Experience handling complex policy and regulatory frameworks.
• Ability to respond to diverse student and staff needs with discretion.

Responsibilities

• Gather student feedback and inform changes via formal mechanisms.
• Produce student-facing materials and communications with learning teams.
• Monitor attendance, engagement, and progression in line with policy and immigration rules.
• Support delivery of student experience across programmes and events.
• Assist with registration status changes and committee support, including minutes.
• Coordinate inclusive student representation with societies and reps.
• Engage with Year Abroad and short-term visitors to the School.
• Support Extenuating Circumstances, Extensions and Learning Support Plans.
• Collaborate across Education and Student Experience Team to cover reception rota.

Skills

Interpersonal skills

Customer service

Policy experience

Event organisation

Confidential data handling

workload management

Cultural sensitivity

Education

A Level or equivalent

Job description

Overview

You will be part of a team that delivers a high quality, inclusive and accessible learning experience for all students. You will support students, actively seeking out and responding to the student voice (via student‑staff committees, NSS, TellUS) to enhance the student journey from induction to graduation.

You will play a key role in supporting delivery of student experience as students progress through their programme journeys, from welcome and transition to graduation.

We are looking to appoint a supportive, people‑focused and motivated individual who is committed to driving improvements to our student experience.

Main duties and responsibilities

• Support processes that help to gather feedback from our students and inform students of what changes we have made in response to their feedback. This may involve improving engagement with the Student‑Staff Committee and formal feedback mechanisms such as NSS and TellUS.
• Produce student‑facing materials and student communications, for example student handbooks, course materials, module descriptions, VLE templates and web content, working with Digital Learning Advisors to update digital learning tools as required.
• Monitor student attendance, engagement and progression, implementing and maintaining processes which comply with University policy and immigration requirements.
• Work with the Student Experience Manager to support the delivery of student experience within the School, for example by coordinating and improving student events and community‑building activities.
• Work effectively to support changes to a students registration status as they progress through their programme of study.
• Support committees and working groups which may include taking minutes and producing draft agendas.
• Build, design and deliver activities that support inclusive student representation and engagement, including liaison with student societies and academic representatives.
• Maintain engagement with students outgoing on Year Abroad programmes or placements as well as those incoming to the School for short durations such as incoming study abroad periods.
• Support activities related to Extenuating Circumstances, Extensions and Learning Support Plans.
• Work collaboratively as part of a wider education and student support team, supporting the rota for the School's main student reception point, and providing cover for other members of the team as required.
• Build and engage with local and University networks to ensure up‑to‑date knowledge of internal policy and procedures.
• Support colleagues in the wider Education and Student Experience Team to ensure that the School is able to deliver the full remit of its responsibilities in a timely and effective manner.
• Carry out other duties, commensurate with the grade and remit of the post.

Person Specification

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and are respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

• Educated to A Level standard (or equivalent experience) – Essential
• Excellent interpersonal and customer service skills with significant experience of responding effectively to complex queries – Essential
• Significant experience working with complex policy and regulatory frameworks – Essential
• Experience of dealing sensitively with students and staff from a wide variety of cultures and backgrounds – Essential
• Proven ability to manage own workload in consultation with colleagues, and meet planned deadlines as well as unscheduled tasks – Essential
• Proven ability to manage sensitive and confidential information appropriately – Essential
• Excellent event organisation skills, with the ability to manage events and meetings targeting internal and external stakeholders – Essential
• Understanding of University of Sheffield services and processes – Desirable

Further Information

• Grade: 5
• Salary: £27,319-£31,236, with potential to progress to £33,951 through sustained excellent contribution
• Work arrangement: Full‑time
• Duration: Fixed term for 12 months
• Line manager: Student Experience Manager
• Direct reports: n/a
• Website: https://sheffield.ac.uk/eee
• Contact: Catherine Harris, Student Experience Manager – [e-mail]

Benefits

• A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
• Flexible working opportunities, including hybrid working for some roles.
• Generous pension scheme.
• A wide range of discounts and rewards on shopping, eating out and travel.
• A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women's and Parent's networks).
• Recognition Awards to reward staff who go above and beyond in their role.
• A commitment to your development access to learning and mentoring schemes; integrated with our Professional Services Shared Skills Framework.
• A range of generous family‑friendly policies
  • paid time off for parenting and caring emergencies
  • access to menopause support in the workplace
  • paid time off and support for fertility treatment
  • and more

We are a Disability Confident Leader (opens in a new window). If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.