Student Experience Officer

University of Suffolk; Ipswich; On-site; GBP 25,000 - 29,000; Full time

Job summary

A UK university is seeking a dedicated professional to enhance the academic experience of students. The successful candidate will collaborate across the university community to support high-quality engagement initiatives, ensuring students feel valued. The role requires strong organizational skills and a passion for student success. This is a permanent, full-time position based in Ipswich, offering a competitive salary and generous benefits.

Benefits

Generous annual leave entitlement

Extra paid leave on your birthday

Flexible working policies

Competitive workplace pension scheme

Staff discounts at local amenities

Discounted gym membership

Access to learning and development opportunities

Cycle to Work scheme

Employee Assistance Programme

Annual staff recognition awards

Qualifications

• Passionate about enhancing student experience.
• Able to build connections across a diverse community.
• Highly organized and adaptable.

Responsibilities

• Ensure high quality academic experience for students.
• Collaborate across the university community.
• Engage students through initiatives and activities.

Skills

Collaborative working

Student engagement

Organizational skills

Inclusivity

Job description

Job Information

Permanent, full time, 37 hours per week (1.0 FTE).

Band 2 - £25,804 to £28,031 per annum.

About The Team

The Directorate of Learning and Teaching has a student journey focus underpinned by research, and a responsibility for delivery of the Access and Participation Plan (APP). The Directorate develops pedagogical innovation and quality enhancement that leads to excellence in teaching, learning and assessment. It oversees the compliance aspects of Teaching Excellence Framework (TEF). It seeks to promote efficient course organisation, innovation and management through course design and learning development, as well as delivering a streamlined timetabling system in conjunction with other related areas. Learning and Teaching incorporates the Centre for Excellence in Learning and Teaching (CELT) to serve as the owner of the University’s teaching, learning and assessment short-, medium- and long-term development. It works alongside other areas under the PVC Education and Student Experience, and academic schools to support the delivery of an exceptional student experience.

About The Role

This role is designed to work and collaborate across the University of Suffolk community, including with our student body, academic Schools, support services and the Students’ Union. The role holders work to ensure that the academic experience of our students is of a high quality, and that students are supported to engage with all of the opportunities provided by the university to ensure that when they graduate, they have excellent subject knowledge as well as the confidence, skills and knowledge to progress into further and higher study or into their chosen career. We focus on high quality student engagement through initiatives, activities and listening to the student voice to ensure our students feel like they belong, are heard and are valued at the University of Suffolk.

About You

You are a collaborative, student-focused professional who thrives on building connections across a diverse community. You will be passionate about enhancing student experience and creating environments where students can excel. Highly organised and adaptable, you balance operational planning with hands-on delivery, always aiming for the highest quality outcomes. Your approach is inclusive, proactive and driven by the belief that every student should feel supported to make the most of the opportunities available at the University of Suffolk.

Benefits

• Generous annual leave entitlement of 25 days for Bands 1-4 and 30 days for Bands 5 and above, plus 8 bank holidays and any university closure days.
• Extra paid leave on your birthday, subject to qualifying/service conditions.
• Flexible working, including family friendly policies.
• Competitive workplace pension scheme (USS) with an employer contribution rate of 14.5%, tax relief on contributions and life cover.
• Staff discounts at a number of local amenities in Ipswich.
• Discounted membership at various Ipswich Fit sites: unlimited access to gyms, swimming lanes, fitness classes and discounted racket sports; plus discounted membership at Adastral Park Leisure and Sports.
• Access to a range of high-quality learning and development opportunities
• Discounted rates for staff approved to study a UoS undergraduate or postgraduate course, subject to a set of criteria and conditions.
• Cycle to Work scheme.
• Electric vehicle salary sacrifice.
• Employee Assistance Programme (EAP).
• Staff recognition annual awards.

Closing Date and Interview

Closing Date: Monday 20 October 2025

Interview Date: Friday 31 October 2025. Interviews will be held in person on the University of Suffolk campus. The interview process will consist of a series of questions from an interview panel.

If you feel that you could make a positive contribution to this post, we would love to hear from you. Please refer to the full job description for the job responsibilities and requirements, or for an informal conversation please contact Daisy Robinson, Access and Engagement Manager ([e-mail]).

Please see the Job Application Guidance to support your application.

Please be aware that this post is not eligible for visa sponsorship.

We recommend that you apply as soon as possible, even if the closing date is in the future. Applications received may be reviewed before the closing date and should we receive a high number of applications for this post, or high-quality applications which demonstrate suitability, we reserve the right to close the vacancy early. We may hold interviews as and when applications are received, and we reserve the right to offer to a candidate prior to the closing date.

We are a values driven organisation, committed to ensuring we remain a beacon for aspiration and achievement, while providing a great environment to work and study. We are committed to promoting a diverse and inclusive community and we encourage applications from under-represented groups.