Student Experience Manager

Navitas; Devon and Torbay; On-site; GBP 35,000 - 40,000; Full time

Job summary

An innovative educational institution in Plymouth is seeking a Student Experience Manager to oversee the entire student journey. This role involves coordinating student events, managing records, and ensuring compliance with regulatory standards. The ideal candidate will have a strong background in student services and proven leadership abilities. A full-time position with a salary range of £35,000 - £40,000 per annum is offered.

Benefits

Career development opportunities

Supportive team culture

Chance to make an impact on students' lives

Qualifications

• Recent experience working in a school, college, or university environment.
• Proven line management experience.
• Excellent organization skills and ability to manage multiple priorities.

Responsibilities

• Coordinate and implement engaging student events.
• Oversee onboarding and orientation processes for new students.
• Manage student communication channels.

Skills

Student services experience

Team leadership

Organizational skills

Strong communication

Job description

Are you passionate about creating life-changing student experiences? Do you thrive in a fast-paced environment where every day brings new opportunities? Are you ready to make a real difference in the lives of international students and help shape their journey?

We are currently looking for a Student Experience Manager to join our vibrant and dynamic team at our innovative college in Plymouth (Plymouth, England). This is your chance to be part of a forward-thinking organisation that values passion, dedication, and the drive to deliver exceptional student outcomes.

Hours of Work: full time

The Student Experience Manager will oversee all aspects of the student journey, ensuring the highest quality experience from pre-departure to graduation. Your role will include organising student events, managing student records, supporting visa and safeguarding compliance, and developing strong relationships with students, staff, and external partners. You will lead a dedicated team, coordinate various student services, and work closely with stakeholders to continually enhance the student experience.

Responsibilities:

• Coordinate and implement engaging student events, activities, and transition programmes to foster a vibrant college community
• Ensure effective election and support of Student Representatives and Presidents
• Develop and manage efficient onboarding and orientation processes for new students each semester
• Oversee the college's Compass Programme, including attendance monitoring and welfare support
• Manage student communication channels, including reception areas, noticeboards, and classroom-based communications
• Provide high-quality frontline services to support students' needs
• Lead the Operational Advisory Group to ensure continuous improvement
• Liaise with parents and guardians to meet requirements for under 18s students
• Ensure compliance with safeguarding, Prevent, HSM, and other regulatory standards
• Maintain and update student records to ensure accuracy and compliance with university and external stakeholder expectations
• Support student financial administration, including fee processing and debt management

Requirements:

• Recent experience (within the past five years) working in a school, college, or university environment, with a focus on student services or support
• Proven line management experience with the ability to motivate and lead a team
• Excellent organisation skills and the ability to manage multiple priorities effectively
• Strong communication skills, confident engaging with students, staff, parents, and external partners

Benefits:

• Salary ranging from £35,000 - £40,000 per annum. The final offer will be determined based on experience, skills and suitability for the role.
• Permanent, full-time role with career development opportunities
• Working in a forward-thinking international educational environment
• Supportive team culture with opportunities for professional growth
• Chance to make a genuine impact on students' lives and their educational journey

The University of Plymouth international College (UPIC) is a renowned associate college of the University of Plymouth, managed by Navitas. We welcome three to four hundred international students each year, providing pathway programmes that lead to undergraduate and postgraduate study at the university.

Please note: This is an onsite college based role and applicants must have the right to work in the UK

Interviews for shortlisted candidates will take place on Tuesday 18th November