Student Experience Coordinator

JR United Kingdom; Slough; On-site; GBP 25,000 - 28,000; Full time

Job summary

Join a leading language school as a Student Experience Coordinator, where you will be the warm and welcoming face for students. This role, requiring a background in luxury retail or hospitality, involves managing on-site experiences like tours and student interaction, all while ensuring high service standards. If you're detail-oriented and enjoy working in a dynamic environment, this is the perfect opportunity for you.

Benefits

Friendly, supportive team

Opportunities for skill development

Potential for career growth

Qualifications

• Experience in luxury retail, hospitality, or customer service.
• Warm, polished, and super-organised personality.
• Ability to manage multiple tasks and details.

Responsibilities

• Greet trial students and visitors; provide tours of the school.
• Manage student information and maintain a tidy reception area.
• Collect feedback for continuous improvement.

Skills

Communication

People Skills

Problem-Solving

Organizational Skills

Teamwork

Job description

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? Location: London (Oxford Street) - On-site

? Flexible shifts: Flexibility to work different shift times (early, late) and occasional Saturdays is essential for this role.

About the Role:

We are looking for a warm, polished, and super-organised Student Experience Coordinator to be the welcoming face of Speak Up London. Luxury Retail / Hospitality Background Preferred.

This role is ideal for someone with experience in luxury retail, hospitality, or premium customer service who enjoys meeting people, managing details, and creating a positive first impression.

You will manage walk-in students, give school tours, coordinate trial lessons, and ensure prospective students have an outstanding first experience with us. You’ll handle occasional on-the-spot payments and address basic objections with tact — all while ensuring visitors have a smooth, positive experience.

Key Responsibilities:

Front-of-House & Walk-In Management

• Greet trial students and walk-in visitors warmly; provide school tours and confidently explain the student experience
• Act as the London-based contact for trial visits arranged by our remote and in-house Sales Reps; ensure each visitor receives a personal, attentive welcome in their absence
• Guide trial students to the correct classes; inform them of what to expect and address questions or minor concerns smoothly

Use CRM Systems Confidently

• Access student information in the system before their arrival to stay prepared; log visit outcomes if needed
• Manage the administration of our student referral programme — from notifying students of rewards to processing preferences

Reception & Office Presentation

• Maintain a welcoming, tidy reception area that reflects our premium brand standards

Feedback & Insights Sharing

• Collect feedback from trial students and walk-ins to share with the wider team (Sales, Academic, Student Services) for continuous improvement

Problem-Solving with Common Sense

• Handle daily challenges confidently — identify solutions, resolve minor issues, and seek help when needed

About You:

️ Background in Luxury Retail, Hospitality, or Front-of-House Roles

️ Excellent People Skills - naturally friendly, polite, and professional

️ Well-Organised & Detail-Oriented - manage multiple tasks effectively

️ Quick Thinker with Common Sense - handle last-minute changes calmly

️ Great Communicator - comfortable engaging with diverse cultures

️ Team Player - collaborate well with sales, academic, and student services teams

️ (Desirable) A second language spoken

Salary & Benefits:

• £25,000 – £28,000 per year (dependent on experience)
• Friendly, supportive, international team
• Opportunities for skill development in customer service and operations, with potential for career growth

Why Join Us:

• Be the first smile students see at one of London’s top English language schools
• Build confidence in giving tours and guiding students
• Work in a fast-paced, friendly, multicultural environment
• Gain experience in a role combining service, admin, and events
• Leverage your experience in hospitality, retail, or customer service