Student Experience and ResLife Advisor - 16444

Brunel University of London; Uxbridge; On-site; GBP 34,000; Full time

Job summary

A leading university in the UK is looking for a Student Experience And ResLife Advisor to support student operations and engagement. Responsibilities include handling service requests, addressing welfare concerns, and organizing community events to enhance student residential life. The ideal candidate should possess strong customer service and organizational skills and be proactive in ensuring a supportive environment. This is a full-time, permanent role based in Uxbridge.

Benefits

Generous leave

Training and development opportunities

Pension scheme

Health support

Qualifications

• Experience in customer service or administrative roles.
• Strong interpersonal and organizational skills.
• Proactive, flexible, and able to work under pressure.

Responsibilities

• Handle service requests and maintenance queries.
• Organize welcome events and community activities.
• Deliver a safe and inclusive residential community.

Skills

Customer service experience

Interpersonal skills

Organizational skills

Proactive and flexible

Proficient in MS Office

Job description

Student Experience And ResLife Advisor - 16444

Reporting to the Service Delivery and Compliance Management team, you will be the first point of contact for students, staff, and visitors, supporting day-to-day operations in halls and ensuring an exceptional, student-focused experience. This includes responding to enquiries, resolving service issues, assisting with welfare concerns, and contributing to a supportive living environment through events and engagement initiatives.

Details

• College / Directorate: Directorate of Estates
• Department: Estates
• Full Time / Part Time: Full Time
• Posted Date: 13/08/2025
• Closing Date: 03/09/2025
• Ref No: 4914

Location & Salary

Location: Brunel University London, Uxbridge Campus

Salary: Grade 5 from £29,450 to £30,889 inclusive of London Weighting, with potential to progress to £33,313 per annum through sustained exceptional contribution.

Hours & Contract

Hours: Full-time, shift-based including evenings and weekends

Contract Type: Permanent

About Brunel University London

Established in 1966, Brunel University London is a leading multidisciplinary research-intensive university delivering economic, social, and cultural benefits. For more information, visit: https://www.brunel.ac.uk/about/our-history/home

Role Responsibilities

You will work closely with ResLife Ambassadors, Estates teams, and other departments to deliver a safe, welcoming, and inclusive residential community. Your duties include handling service requests, maintenance queries, and helping organize welcome events and community activities, all vital to our students' residential experience.

Candidate Requirements

• Experience in customer service or administrative roles
• Strong interpersonal and organizational skills
• Proactive, flexible, and able to work under pressure
• Proficient in MS Office and administrative systems
• Commitment to student wellbeing and community engagement

Additional Information

You will work a shift pattern covering early mornings and evenings. We offer generous leave, training, development opportunities, a pension scheme, and health support.

Application Details

Closing date: 10 September 2025. To apply or for more details, visit: https://careers.brunel.ac.uk. For technical issues, contact: [e-mail].

Applicants must be eligible to work in the UK. Brunel University London values diversity and inclusion, aiming for a fully inclusive workforce reflecting our community.