Student Enrolment Advisor, Customer Service Role Birmingham

QA Higher Education I.T. Conference 2018; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job description

Vacancy details

Talent pool

Operations - HE - Professional Services

Title

Student Enrolment Advisor, Customer Service Role Birmingham

Contract type

QA HE Ltd FTC

Job advert

Student Enrolment Advisor within our Compliance Team

4-Month Fixed Term Contract Fulltime Mon-Friday 9am-5.30pm

On Campus Customer Service Role

Birmingham City Centre

Do you have experience within a busy student facing or customer support environment? Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you!

About our role

You will be responsible for verifying the eligibility of prospective students to study in our institution, ensuring student documents are all in order as required. Additionally, you will guide students through the enrolment process, providing essential information and support to facilitate a seamless transition into their chosen programs.

Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST!

Start date

28th April or 6th May until the end of August/ early September

Bring Your Experience

1. Good administration skills with high attention to detail.
2. Excellent knowledge of Microsoft Office applications, in particular, Excel and Word.
3. Excellent written and oral communication and interpersonal skills.
4. Managing a busy and varied workload, in a pressurised environment, adhering to deadlines.
5. Exceptional problem-solving skills with the ability to work on own initiative.
6. Ability to use initiative when required.

A Little More About QA

Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.

We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.

Apply now – here’s how!

Simply hit the apply button.

Equal Opportunities

At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

We look forward to hearing from you!

The successful candidate will undertake a Basic DBS check.

Vacancy location

Location

West Midlands, Birmingham, Birmingham (Louisa Ryland House)

Job Description

Attachment

QAHE JD Enrolment Advisor.docx (318 Kb)