Student Engagement Officer

Victoria College of Arts and Design; Greater London; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Annual leave 7.2 weeks

Company Sick Pay

Maternity/Paternity pay

Employee Assistance Programme

Virtual GP access

Job summary

Victoria College of Arts and Design is seeking a proactive Student Engagement Officer to join our London-based campuses. The role focuses on attendance, submissions and engagement, providing tailored support to help students stay motivated and on track.

The ideal candidate will have strong communication and organisational skills, with experience in student administration in higher education. The role involves collaboration with lecturers and support services to improve retention and student

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Experience in student or academic administration in higher education.
• Excellent customer service and communication skills.
• Excellent interpersonal skills, including active listening and effective written and verbal communication.
• Strong organisational and time management skills, with the ability to work in a fast paced environment to manage competing demands.
• Flexible, approachable and an excellent team player.
• High degree of accuracy and attention to detail.
• Strong IT skills, including proficiency with Microsoft Office Suite, especially Excel for data management and reporting, and familiarity with student management systems.
• Ability to handle sensitive information with confidentiality and maintain appropriate boundaries.
• Commitment to upholding the values and policies of VCAD and partner universities.

Responsibilities

• Maintain consistent communication and accurately record interactions with students via email, phone and in-person.
• Monitor, track and analyse student attendance, submissions and engagement, proactively intervening to address disengagement.
• Support students' academic development by conducting workshops on IT, organisational and study skills.
• Direct students to appropriate support services, collaborating with various departments to ensure a comprehensive approach.
• Offer guidance on academic regulations, mitigating circumstances and processes for interruptions, deferrals and withdrawals.
• Organise and participate in support sessions to address student concerns, offering personalised guidance and assistance.
• Drive improvements in attendance rates, academic progression and overall student satisfaction.
• Compile and submit weekly reports on student progress, attendance trends, challenges and interventions.
• Maintain up-to-date weekly reports, ensuring timely and accurate documentation.
• Assist with administrative processes including enrolment/induction and provide suggestions for improvement.

Skills

Customer service

Communication

Interpersonal skills

Organisational skills

Time management

Team player

Attention to detail

Excel

Microsoft Office

Student management systems

Confidentiality

Education

Bachelor’s degree

Tools

Excel

Microsoft Office Suite

Student management systems

Job description

Company: Victoria College of Arts and Design

Location: On-site at London Borough and Harbour Exchange Campuses

Salary: £26,450 to £29,000 per annum

Working Hours: Full-time, 37.5 hours per week.

Working Schedule: Monday to Thursday (Including regular Friday evening and Saturday working. The working pattern will be discussed and agreed with the successful applicant. During busy periods, additional evening and weekend shifts may be required on a rostered basis.)

Department: Student Services

Reporting to: Student Engagement Manager

About us

Victoria College of Arts and Design (VCAD) provides higher education teaching and learning in the arts, design, creative industries and business fields. Our goal is to guide and support our students on their journey to becoming successful individuals and citizens. We strive to offer the best services and resources available to ensure that our students are well-prepared for graduate-level employment within the creative industries or any other aspect of the world of work. From enrolment to graduation, we are dedicated to nurturing our students' growth, fostering their creative and critical skills and equipping them with the confidence and abilities needed to excel in a professional environment. Whether through the dedication of our lecturers and support staff, our outstanding facilities, or our network of industry connections, VCAD is committed to helping and mentoring our students so that they achieve their personal goals and build themselves sustainable and fulfilling careers.

Position Overview

VCAD is looking for a proactive and dedicated Student Engagement Officer (SEO) to join our vibrant team across our London campuses. The SEO will play a key part in providing an exceptional academic experience by focusing on attendance, submissions and engagement. They will provide tailored support to address barriers to academic progress, ensuring students remain motivated, engaged and on track.

The ideal candidate will possess strong communication and organisational skills, along with a passion for student success. The SEO will collaborate closely with lecturers and support services to monitor student progress, identify areas for intervention and help drive high retention rates. This role is integral to creating a supportive, inclusive environment where students feel connected, empowered and equipped to succeed at VCAD.

Responsibilities

• Maintain consistent communication and accurately record interactions with students via email, phone and in-person, ensuring timely responses while maintaining professional boundaries. Monitor, track and analyse student attendance, submissions and engagement, proactively intervening to address disengagement.
• Support students' academic development by conducting workshops on IT, organisational and study skills.
• Direct students to appropriate support services, collaborating with various departments to ensure a comprehensive approach to student success.
• Offer guidance on academic regulations, mitigating circumstances and processes for interruptions, deferrals and withdrawals.
• Organise and participate in support sessions to address student concerns, offering personalised guidance and assistance.
• Drive improvements in attendance rates, academic progression and overall student satisfaction.
• Compile and submit weekly reports on student progress, attendance trends, challenges and interventions, covering areas such as submissions, retention, and potential risks.
• Maintain up-to-date weekly reports, ensuring timely and accurate documentation.
• Assist with administrative processes including enrolment/induction and provide suggestions for improvement.
• Uphold confidentiality, sharing information only when necessary and in line with institutional policies.
• Support other duties as directed by the Student Engagement Manager or Head of Student Experience and Outcomes.

Requirements

Essential / Desirable: (E) (D)

(where required, training and professional development will be provided to the successful applicant by VCAD, to facilitate their ability to deliver the responsibilities of this role to an excellent standard)

• Bachelor’s degree, or equivalent professional experience. (E)
• Strong commitment to service delivery with experience in student or academic administration within higher education. (D)
• Excellent customer service and communication skills, with the ability to build strong relationships. (E)
• Excellent interpersonal skills, including active listening and effective written and verbal communication. (E)
• Strong organisational and time management skills, with the ability to work in a face paced environment to manage competing demands while meeting deadlines. (E)
• Flexible, approachable and an excellent team player. (E)
• High degree of accuracy and attention to detail. (E)
• Strong IT skills, including proficiency with Microsoft Office Suite, especially Excel for data management and reporting, and familiarity with student management systems. (E)
• Ability to handle sensitive information with confidentiality and maintain appropriate boundaries. (E)
• Commitment to upholding the values and policies of VCAD and partner universities. (E)
• Annual leave (7.2 weeks)
• Company Sick Pay.
• Statutory maternity and paternity pay.
• Employee Assistance Programme (HA Wisdom Wellbeing)
• Virtual GP access (Livi)
• 'Speak Up Service' - confidential support service to report any workplace concerns
• Specialist physical and mental wellbeing support services with 24/7 confidential counselling support (Wisdom)
• Financial, legal and medical advice services provided (Wisdom)
• Life & Leadership coaching (Wisdom)
• Financial coaching (MUNNY)
• Discounts and perks, offering savings on shopping, activities and more (Bright Exchange)
• Career development and training opportunities.
• Training and self-development opportunities.

If you are passionate about supporting students in their academic journey and have the skills and experience required for this role, we encourage you to apply.

Join our team at Victoria College of Arts and Design and help make a positive impact on the lives of our students.