Student Engagement Officer

Cardiff University / Prifysgol Caerdydd; Cardiff; On-site; GBP 33,000 - 37,000; Full time

Job summary

A leading university is seeking a Student Engagement Officer to enhance the student experience through effective communication and support of student feedback processes. The role involves collaboration with various stakeholders and provides valuable insights to improve engagement strategies.

Qualifications

• Experience working in student engagement or support is essential.
• Ability to analyze student feedback and provide insights.
• Confidence in communicating complex information to diverse audiences.

Responsibilities

• Support and coordinate student voice activities.
• Provide advice on engagement processes and analyze student feedback.
• Collaborate with teams to enhance the student experience.

Skills

Student engagement

Communication

Analytical skills

Education

Degree/NVQ 4 or equivalent

Job description

Advert

Student Engagement Officer

Working with a team of student engagement professionals within the Learning & Teaching Academy you will be allocated school/s to support. The post holder will be responsible for supporting student voice practices working closely with the student voice leads from within the school/s, and the University’s communications team. This includes providing oversight and support to a variety of student voice feedback mechanisms, analysing student feedback and enquiries to identify trends and provide guidance, working with colleagues in the school/s to ensure feedback is acted upon, and providing support to communicate outcomes to students where required.

In addition, the post holder may provide other specialist support in relevant areas which support enhancement of the student experience, working with colleagues across the institution to act on student feedback.

As a key member of the School’s Professional Services team, this role will involve working closely with students, school teams, School Manager/s, Academic Lead/s for Student Voice, and the Student Voice Manager within the Learning and Teaching Academy. With strong links to the Student Communications Team, and as a member of a network of Student Engagement Officers across schools, the role will ensure that local, thematic and institution-wide issues and opportunities are responded to.

full time (35 hours per week), fixed term position available until 31 December 2025.

Salary £33,482 - £36,130 per annum (Grade 5). Appointments will usually be at the bottom of the scale).

Important note:

It is the University’s policy to use the person specification as a key tool for short-listing. Candidates should evidence that they meet ALL the essential criteria as well as, where relevant, the desirable. As part of the applicationprocessyou will be asked to provide this evidence via a supporting statement. Please ensure that the evidence you are providing corresponds with the numbered criteria outlined above. Your application will be considered based on the information you provide under each element.

Application supporting statement should be no more than 3000 words.

When attaching the supporting statement to your application profile, please ensure that you name it with the vacancy reference number,e.g.Supporting Statement for 20229BR.

Date advert posted: Thursday, 26 June 2025

Closing date: Sunday, 13 July 2025

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Job Description

Key Duties

• Provide support and coordination for School level student voice activities, working closely with the school lead/s for student voice.
• Provide professional advice and guidance on student voice and engagement processes and procedures to internal and external customers, using judgement and creativity to suggest the most appropriate course of action where appropriate, and ensuring complex and conceptual issues are understood.
• Provide oversight and support for internal and external student surveys, as required, coordinating timelines & promotion campaigns, analysing data and ensuring the feedback loop is closed with students.
• Investigate and analyse specific issues within student feedback, including internal and external student surveys, and collaborate with others to create recommendation for developments which enhance the student experience.
• Work closely with the central student communications team, to ensure a consistent approach to student voice communications.
• Work closely with the Student Voice Manager in the Learning and Teaching Academy to develop and deliver student voice and engagement support to the school/s, proactively working with colleagues to enhance knowledge.
• Establish working relationships with key contacts, developing appropriate communication links with the University’s Schools/Directorates and outside bodies as required.
• Create specific working groups from colleagues across the University to achieve school objectives.
• Supervise specific project teams on an occasional basis to accomplish key objectives.
• Undertake a variety of duties to support enhancement of the student experience within the school.
  
  

General Duties

• Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties
• Abide by University policies on Health and Safety and Equality and Diversity
• Perform other duties occasionally which are not included above, but which will be consistent with the role
  
  

Person Specification

Important note:

It is the University’s policy to use the person specification as a key tool for short-listing. Candidates should evidence that they meetALL ofthe essential criteria as well as, where relevant, the desirable. As part of the applicationprocessyou will be asked to provide this evidence via a supporting statement. Please ensure that the evidence you are providing corresponds with the numbered criteria outlined above. Your application will be considered based on the information you provide under each element.

Application supporting statement should be no more than 3000 words.

When attaching the supporting statement to your application profile, please ensure that you name it with the vacancy reference number,e.g.Supporting Statement for xxx

Essential Criteria

Qualifications and Education

• Degree/NVQ 4 or equivalent Professional membership/experience
  
  

Knowledge, Skills And Experience

• Substantial experience of working within student engagement, education, or student support
• Able to demonstrate professional knowledge within specialist discipline to give advice and guidance to internal and external customers
• Ability to set up standard office systems and procedures and make improvements as appropriate
  
  

Customer Service, Communication and Team Working

• Ability to communicate conceptually detailed and complex information effectively and professionally with a wide range of stakeholders
• Evidence of ability to explore customers’ needs and adapt services accordingly to ensure a quality experience is delivered
  
  

Planning, Analysis and Problem solving

• Evidence of ability to solve expansive problems using initiative and creativity, identifying and proposing practical solutions and resolving problems with range of potential outcomes
• Evidence of demonstrable knowledge of key advances within specialist discipline
• Evidence of ability to work unsupervised to deadlines, planning and setting priorities for own work and that of others and monitoring progress.
  
  

Other

• A willingness to undertake further training and development
  
  

Desirable Criteria

• Postgraduate/Professional qualification
• Experience of working in a Higher Education environment
• Fluency in Welsh, written and oral
  
  

Salary Range Min.

33,482

Salary Range Max.

36,130

Job Category

Admin / Clerical, Education

Grade

Grade 5