Student Engagement Advisor

King's College London; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

King's College London is seeking a Student Engagement Advisor to support the curation and delivery of events and community-building activities for online distance learners. You will work with multiple departments to ensure a welcoming and inclusive experience from welcome to graduation.

The role is full-time (35 hours per week) on a fixed-term contract until 27 September. The ideal candidate is organised, responsive, and able to communicate clearly with diverse student communities.

Qualifications

• Qualification or experience in events organisation, communication, marketing or customer service.
• Strong working knowledge of MS tools such as Outlook, Excel, Word.
• Able to respond to questions where the answer is not immediately clear.
• Highly driven and organised with the ability to manage proactive and reactive workloads.
• High attention to detail when using digital systems and communicating with diverse audiences.
• Effective communicator able to build relationships with a diverse student body.

Responsibilities

• Support the curation and delivery of events, community-building, and engagement initiatives.
• Collaborate with other departments and faculties to enhance the student experience.
• Support online distance learners and foster a sense of belonging and connection.
• Assist from welcome to graduation with programme delivery and communications.

Skills

Communication

Organisational skills

Customer service

Teamwork

Autonomy

Digital literacy

Education

Relevant degree or experience

Tools

Outlook

Excel

Word

Job description

About the role:

The mission of student engagement with King's Digital is to champion and support an exceptional experience for online distance learners, with the specific goal of building students' sense of belonging and community at King's.

The Student Engagement Advisor provides support to the curation and delivery of a programme of events, community building and communication and engagement initiatives, from welcome to graduation.

The Advisor collaborates with other departments and faculties to fully deliver an exceptional experience to students and continually build their positive connection and sense of belonging with King's College.

This is a full time post (35 hours per week), and you will be offered a fixed term contract until 27th September

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Qualification or experience in a relevant area such as events organisation, communication, marketing or customer service
2. Strong working knowledge of MS tools such as Outlook, Excel, Word
3. Ability to respond to questions and enquiries where the answer may not be immediately clear
4. Highly driven and organised, with the ability to handle both proactive and reactive workloads
5. High attention-to-detail particularly using digital systems and in communication to various audiences
6. Effective communicator and able to build relationships, able to articulate complex information to a diverse body of students from different cultures and backgrounds
7. Ability to work both autonomously and collaboratively as a team

Desirable criteria

1. Prior experience working with postgraduate students
2. Experience of working with virtual learning environments (VLEs) and online events platforms

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

At King's, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.

The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.

We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.

When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King's guidance.

Artificial intelligence (AI) is evolving rapidly, and we recognise its growing role in professional work. Applicants may use AI tools to support preparation of their application, for example to research the role or structure written responses. However, applications must reflect the applicant's own work and experience. AI tools should not be used during interviews or assessment activities unless this has been agreed in advance as a reasonable adjustment. Further guidance on the use of AI in recruitment can be found here.

We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.