Student Contact and Engagement Support Caller

University of Leeds; Leeds; On-site; GBP 23,000 - 26,000; Full time

Job summary

A leading university seeks a Student Contact and Engagement Support Caller to enhance student wellbeing and communication. This role offers a salary between £23,700 and £25,138 annually and includes opportunities for hybrid working and personal development.

Benefits

26 days holiday plus 16 Bank Holidays

Discounted gym membership

Access to personal development courses

On-site childcare

Shopping discounts

Travel schemes

Qualifications

• Good communicator with empathy and understanding.
• Enjoys working as part of a team.
• Supports student wellbeing.

Responsibilities

• Part of the Educational Engagement team supporting student wellbeing.
• Works across the University with various colleagues.

Skills

Communication

Empathy

Teamwork

Education

University graduate

Job description

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Student Contact and Engagement Support Caller, Leeds

Client: University of Leeds

Location: Leeds, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

df1b202ab114

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

Student Contact and Engagement Support Caller

Salary Grade 4 (£23,700 - £25,138 p.a. Depending on experience)

This role will be based on the University campus, with scope for it to be undertaken in a hybrid manner. We are open to discussing flexible working arrangements.

Are you a university graduate? Are you a good communicator who can show empathy and understanding? Do you want to play a role in supporting student wellbeing?

The post is ideal for individuals who enjoy communicating, making a difference and working as part of a wider team. You will be part of the Educational Engagement team, but will work across the University with colleagues across the Digital Education Service, Student Education Service and faculties.

What we offer in return

• 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) – that’s 42 days a year!
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
• Access to on-site childcare, shopping discounts and travel schemes are also available.