Student Conduct and Complaints Officer

University of Leicester School of Business; Leicester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established institution is seeking a dedicated Student Conduct and Complaints Officer to lead the management of student conduct processes. This role involves overseeing investigations into misconduct cases, ensuring compliance with university policies, and proactively contributing to updates in regulations. The ideal candidate will have strong experience in complaint management and regulatory environments, along with excellent communication skills to engage effectively with students and staff. Join a forward-thinking community committed to equity, diversity, and inclusion, and enjoy a supportive work environment with opportunities for career development.

Benefits

Competitive Salary

Excellent Pension Scheme

Generous Annual Leave

Career Development Opportunities

Qualifications

• Experience in managing complaints sensitively in a regulatory environment.
• Ability to interpret and comply with complex procedures and regulations.

Responsibilities

• Manage student conduct and complaints processes, overseeing investigations.
• Advise colleagues and students on compliance with regulations and procedures.

Skills

Complaint Management

Regulatory Compliance

Report Drafting

Effective Communication

Education

Degree in Law or Social Sciences

Job description

About The Role

This is an excellent opportunity to play a lead role in our Student Conduct, Complaints and Resolution team. As a Student Conduct and Complaints Officer, you will be responsible for managing the student conduct and complaints processes, overseeing and conducting investigations into complex misconduct cases and complaints. You will apply expert knowledge of University policy and the regulatory framework to advise colleagues and students, ensuring compliance with relevant regulations and procedures. You will also proactively review and contribute to updates of regulations, policies, and procedures in line with sector developments or changing stakeholder needs.

About You

The ideal candidate will have experience in managing complaints sensitively, including formal and informal resolutions, and operating within a regulatory environment. You should be adept at interpreting and complying with complex procedures and regulations. Experience in supporting and contributing to committees and panels, as well as drafting and presenting detailed reports and communications for stakeholders, is essential. You must be able to manage a varied and complex workload, work efficiently under tight deadlines, and communicate effectively with students and staff at all levels with tact and discretion, maintaining confidentiality at all times.

Additional Information

Informal enquiries can be made to Jon Putnam at [e-mail].

The University of Leicester has been changing the world and people's lives for 100 years. Joining us means becoming part of a community of Citizens of Change, including staff, students, and thousands of Leicester graduates worldwide.

As a diverse and forward-thinking employer, we embed equity, diversity, and inclusion into all aspects of our work. This commitment extends beyond teaching and research to supporting staff, students, and the community through our values of Inspiring, Impactful, and Inclusive.

We are dedicated to the wellbeing of our staff and the sustainability of our environment, both on campus and beyond. We offer a competitive salary, excellent pension scheme, generous annual leave, and opportunities for career development within a supportive and collaborative environment.