Student Casework and Project Manager

Solent University; Southampton; On-site; GBP 42,000 - 62,000; Full time

Job summary

Solent University’s Student Success Team invites an experienced Student Casework & Project Manager to lead and improve complex student casework, data quality, and reporting. You will oversee the mental health team, review evidence, draft paperwork, and advise on fitness to study while designing staff and student training to boost wellbeing.

The role collaborates across Schools and professional services to enhance student retention and outcomes, with a focus on regulatory compliance and proactive

Qualifications

• Proven ability to lead teams and drive casework improvements.
• Experience in managing complex casework across clinical or educational settings.
• Strong data reporting and reporting quality skills.
• Excellent interpersonal and collaborative abilities across multiple departments.

Responsibilities

• Lead and oversee complex student casework and associated processes.
• Manage the mental health team and related casework for fitness to study.
• Design and deliver training to staff and students on wellbeing.
• Ensure compliance with OfS, UUK, OIA and AdvanceHE requirements.

Skills

Leadership

Casework management

Project coordination

Stakeholder engagement

Data reporting

Job description

An exciting new opportunity to join Solent University’s Student Success Team to provide effective leadership and management expertise in student casework and project management.

The Student Success Directorate supports students through every step of their journey, working with colleagues in Schools and other professional services teams to empower our students to achieve their potential. We support student retention and success through the delivery of personalised support, employability, and wellbeing services, and working with Solent Students’ Union to ensure our students’ voices are heard and their needs are met, resulting in improved student satisfaction and graduate outcomes.

As Student Casework & Project Manager you will develop and implement effective processes for managing complex, and often critical student casework, improving data quality and management and reporting for Student Success, and responding to and adopting the student-related best practice and compliance requirements set out by statutory and regulatory bodies such as the Office for Students (OfS), Universities UK (UUK), Office of the Independent Adjudicator (OIA) and AdvanceHE. You will lead, manage and oversee the mental health team and the casework relating to students whose fitness to study is of significant concern. This involves reviewing and evaluating all relevant evidence and drafting relevant paperwork, which will include clinical, legal and regulatory matters and considering options and risks for the student and the University community. You will also lead on proactive interventions to support student wellbeing by designing and delivering training for staff and students that empowers students to manage their mental health and wellbeing, integrating practices into the curriculum, and tailoring training sessions for diverse student groups.

We are looking for an outstanding individual with significant experience of managing complex casework in a clinical or educational setting, excellent organisational and interpersonal skills and the drive to improve the student experience.

Further details regarding the role and responsibilities can be found in the job description. For any queries about the role, please contact Tania Struetzel, Director of Student Success on [e-mail].