Student Advisor (Immigration)

UNIVERSITY OF WEST LONDON; London; On-site; GBP 37,000 - 44,000; Full time

Job summary

The University of West London seeks a compassionate advisor for its Student Money and Immigration team. This role involves supporting students with UK immigration processes, providing casework and guidance, while promoting a high-quality student experience. Candidates must have strong interpersonal skills and experience in higher education, with an emphasis on UK student immigration knowledge.

Qualifications

• Proven casework experience in immigration advice.
• Extensive knowledge of UK Student immigration.
• Self-motivated and capable of working independently.

Responsibilities

• Undertake casework for immigration advice related to Student visa.
• Provide support and guidance to students on immigration issues.
• Contribute to student retention and academic progress.

Skills

Communication

Advocacy

Customer Service

Organizational Skills

Education

Experience in higher education

Job description

Department

Student Services

Location

St Mary's Road

Salary

£37,783 to £43,165 per annum

Release Date

Tuesday 24 June 2025

Closing Date

Sunday 20 July 2025

Interview Date

Monday 04 August 2025

Reference

SS269

The University of West London (UWL) is ranked the best modern* university (non-specialist) in London in the Complete University Guide 2025.

We are ranked 30th university in the UK in The Guardian University Guide 2025, number 1 London university for overall student satisfaction in the National Student Survey 2024, and the best university for Student Experience and Teaching Quality in the UK in The Times and Sunday Times Good University Guide 2024.

The UWL community is a diverse body of students and staff who work together to create an environment of success and achievement. We celebrate diversity and promote our values through our commitment to inclusivity, progression, and success.

*University status awarded in or after 1992.

The Department

Student Services is a large, multi-disciplinary team that plays a crucial role in supporting our students. Student Money and Immigration comprises advice on Student Finance, UWL’s internal Scholarships and Bursaries, and Student visa and immigration advice to support international students. We are a hard-working yet sociable and close-knit team dedicated to providing a high-quality student experience.

The Role

The post holder will undertake casework, provide support and guidance to students and staff on a range of practical advice issues, specialising in immigration advice related to the Student visa route pre-arrival, during enrolment, and as students prepare to graduate and consider post-study plans in the UK. The role involves contributing to a professional and specialist advice service to encourage academic progress and student retention.

This appointment requires flexibility in working hours, including weekend and evening work. The role is primarily based on-site at our St. Mary’s Road campus, with occasional cover at our Brentford site once or twice a week.

The Person

We seek an enthusiastic and compassionate individual to join the Student Money and Immigration team in this permanent role. You will be self-motivated, proactive, and highly organized, capable of working well both independently and as part of a team. Excellent interpersonal, communication, advocacy, and customer service skills are essential, along with proven case work experience and extensive knowledge of UK Student immigration. Experience in higher education is required.