Student Advisor

Wild Recruitment; Milton Keynes; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A well-known organization is seeking a Student Advisor to deliver exceptional service to students. This role requires managing inquiries and supporting students through their journey, ensuring they have a smooth experience. The position offers a supportive environment with a Monday to Friday schedule and benefits including private medical insurance and a pension scheme.

Benefits

24 days holiday (plus bank holidays)

Company-contributed pension scheme

Private medical insurance

Qualifications

• Excellent written and verbal communication skills required.
• Proficient in IT with good understanding of Microsoft Office products.
• Strong organizational and administrative skills necessary.

Responsibilities

• Handle a high volume of inbound calls, providing exceptional customer service.
• Support students throughout their journey from registration to membership.
• Collaborate with internal teams for seamless service delivery.

Skills

Communication

Customer Service

Organizational Skills

Team Collaboration

Tools

Microsoft Word

Microsoft Excel

CRM Systems

Job description

Wild Recruitment is currently recruiting on behalf of a well-known and respected organisation seeking a Student Advisor to join their team. This is a fantastic opportunity to work in a supportive environment where you’ll play a key role in delivering exceptional service to students from initial enquiry through to membership.

As a Student Advisor, you will be instrumental in maintaining the company’s strong reputation for outstanding customer service. You’ll support students throughout their journey from registration and enquiries to full membership, ensuring a smooth and positive experience.

Key Responsibilities:

• Handle a high volume of inbound calls, delivering a professional and friendly service
• Resolve queries across multiple channels (phone, email, webchat, webform)
• Develop a strong understanding of the organisation’s products and services
• Collaborate with internal teams to ensure seamless service delivery
• Support student progression into membership, contributing to growth and retention targets
• Ensure compliance with regulatory requirements in line with relevant laws and standards

Candidate Profile:

• Excellent written and verbal communication skills
• Confident in managing complaints and complex enquiries to resolution
• Proficient in IT, including Microsoft Word, Excel, and CRM systems (e.g., Microsoft Dynamics)
• Strong organisational and administrative skills
• Able to prioritise tasks and perform well in a fast-paced environment
• A proactive and collaborative team player

In return:

• Monday to Friday schedule – no weekends or bank holidays
• 35-hour working week between 7:00am and 7:00pm
• Hybrid working available after training/probation
• 24 days holiday (plus bank holidays)
• Company-contributed pension scheme
• Private medical insurance

If you're passionate about delivering excellent service and supporting students on their journey, we’d love to hear from you.

Apply today to be considered! Closing date 27^th June

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.