Student Advisor

University of Greater Manchester; Bolton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An educational institution in Bolton is seeking a dynamic and motivated Student Advisor. The successful candidate will provide academic and pastoral support to students, process financial applications, and undertake various administrative duties. This full-time role requires effective communication skills, flexibility, and a commitment to service improvement within a diverse student body.

Qualifications

• Proven communication skills for providing information and advice.
• Experience in working under pressure with a helpful demeanor.
• Commitment to improving services and supporting projects.

Responsibilities

• Provide academic and pastoral support to students.
• Process applications for financial support and DSA.
• Handle administrative tasks for the Student Services team.

Skills

Effective written and verbal communication skills

Ability to maintain a confidential, helpful and cooperative manner

Willingness to work flexibly

Ability to work with a diverse student body

Flexible approach to working patterns/hours

Job description

Overview

An exciting opportunity within Student Services for an enthusiastic, dynamic and motivated Student Advisor. This is a full-time, 12-month fixed-term opportunity which may be reviewed at a later stage. Student Services are looking for an individual with a “can-do” attitude who is an excellent team player, able to deliver excellent customer service during demanding and busy periods.

Responsibilities

• Provide academic and pastoral information, advice and guidance to current and prospective students, as part of a team within Student Services.
• Process and assess applications from students seeking financial support, advise and assist students applying for Disabled Students Allowance (DSA).
• Utilise the student records system for the production of letters, references and council tax exemption forms.
• undertake a range of administrative and clerical duties to support the wider Student Services department.

Qualifications and Skills

• Effective written and verbal communication skills.
• Ability to maintain a confidential, helpful and cooperative manner when working under pressure.
• Willingness to work flexibly as part of the Student Services team and support other teams such as Reception and the Life Lounge.
• Ability to work from other locations such as the Queens Specialist Building, Greater Manchester Business School or Institute of Medical Sciences when required.
• Commitment to continuous improvement and creative ways of working; ability to support delivery of new projects and advancement of service provision.
• Ability to work with a diverse student body and demonstrate sensitivity to individual differences.
• Flexible approach to working patterns/hours; able to manage competing deadlines and use own initiative.