Student Adviser

New City College; Romford; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Accessibility

On-site facilities

Staff development days

Travel discounts

Job summary

New City College is seeking a Student Adviser to provide welfare support to students at our Hackney campus. You will join a friendly Bursary & Welfare team, offering confidential guidance on housing, financial hardship, immigration and benefits.

The role requires experience in 1-1 advisory work and working in a diverse customer-centred environment, both face to face and over the telephone, with the ability to work under pressure.

Qualifications

• Experience of 1-1 advisory work.
• Holding relevant qualifications as expected for the role.
• Experience in a diverse customer-centred environment.

Responsibilities

• Provide advice, information, and guidance to students on welfare-related matters (housing, homelessness, financial hardship, immigration, benefits).
• Support students in accessing internal and external welfare and financial assistance.
• Signpost students to external support services (charities, food banks, local authorities, community organisations).
• Assist with administration and delivery of bursary processes across the Group when required.
• Work collaboratively within the Bursary & Welfare Team to ensure timely, effective support.

Skills

1-1 advisory work

Welfare guidance

Diverse customer-centred service

Education

Relevant qualifications

Job description

The College is seeking a Student Adviser to provide welfare support to students, based at our Hackney campus. We are looking for an enthusiastic team player, who cares about making a difference, to join our friendly and experienced Bursary & Welfare team. New City College is the largest college group in East London, and our Hackney Campus is a vibrant, diverse and welcoming place where staff play a vital role in maintaining a safe and inclusive learning environment. The campus is extremely well connected, making it easy to reach for both staff and students. It is located on Falkirk Street, London N1 6HQ, just a short walk from Hoxton OvergroundStation and within easy reach of Old Street and Shoreditch. The area is served by several local bus routes, offering convenient travel options across East and Central London. The campus also benefits from secure bike storage and good pedestrian access, providing flexible commuting choices for staff.

• Provide advice, information, and guidance to students on a range of welfare-related matters, including housing, homelessness, financial hardship, immigration, and benefits.
• Support students in accessing appropriate internal and external welfare and financial assistance.
• Signpost students to external support services, including charities, food banks, local authorities, and other community organisations.
• Contribute to the administration and delivery of bursary processes across the Group when required.
• Work collaboratively within the Bursary & Welfare Team to ensure students receive timely, effective, and appropriate support.

The successful applicant will have experience of 1-1 advisory work and hold relevant qualifications. They will offer a professional service, keeping up to date with welfare-related local and national developments. It is essential to have experience of working in a diverse customer-centred environment, both face to face and over the telephone. Being able to work effectively under pressure is key.

New City College is proud to be an Ofsted Outstanding college, the largest in England to receive this top rating. With campuses across east London, south-west Essex, and three language schools, we are a sector leader in further education.

Joining NCC means becoming part of a forward-thinking, collaborative team committed to delivering high-quality education and skills that benefit our students and communities. We offer industry-standard facilities, expert staff, and strong partnerships with leading organisations. Our focus on future-ready skills and technology ensures students are well-prepared for higher education or employment, and employers trust us for staff training and development. Following the merger of seven colleges, NCC has become one of the UK's most influential FE providers, offering sixth form education, adult learning, apprenticeships, ESOL, EFL and SEND. With a turnover of £130 million, 20,000 students and 1,800 staff, we are a major force in the sector. We are proud of our inclusive, diverse community and have a zero-tolerance approach to racism and discrimination. As we look ahead, we remain committed to investing in our people and resources to provide an excellent, supportive learning environment that meets the needs of both students and employers. We are committed to building a workforce that reflects the diversity of the communities we serve and actively welcome applications from candidates from Black, Asian and Minority Ethnic backgrounds. This does not prevent any other candidate with or without a protective characteristic from applying for our jobs.

As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an Enhanced DBS check, along with a check of the Children's Barred List if engaged in regulated activity. Any offers of appointment may be withdrawn if these checks prove unsatisfactory. Self-disclosure will be required as part of the recruitment process. Failure to make a full disclosure or to provide sight of your DBS certificate may result in the withdrawal of your offer of employment. The College's DBS policy on the recruitment of ex-offenders is available upon request.

For further information please contact Human Resources at . About New City College: New City College is proud to be an Ofsted Outstanding college, the largest in England to receive this top rating. With campuses across east London, south-west Essex, and three language schools, we are a sector leader in further education. Joining NCC means becoming part of a forward-thinking, collaborative team committed to delivering high-quality education and skills that benefit our students and communities. We offer industry-standard facilities, expert staff, and strong partnerships with leading organisations. Our focus on future-ready skills and technology ensures students are well-prepared for higher education or employment, and employers trust us for staff training and development. Following the merger of seven colleges, NCC has become one of the UK's most influential FE providers, offering sixth form education, adult learning, apprenticeships, ESOL, EFL and SEND. With a turnover of £130 million, 20,000 students and 1,800 staff, we are a major force in the sector. We are proud of our inclusive, diverse community and have a zero-tolerance approach to racism and discrimination. As we look ahead, we remain committed to investing in our people and resources to provide an excellent, supportive learning environment that meets the needs of both students and employers. We are committed to building a workforce that reflects the diversity of the communities we serve and actively welcome applications from candidates from Black, Asian and Minority Ethnic backgrounds. This does not prevent any other candidate with or without a protective characteristic from applying for our jobs. As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an Enhanced DBS check, along with a check of the Children's Barred List if engaged in regulated activity. Any offers of appointment may be withdrawn if these checks prove unsatisfactory. Self-disclosure will be required as part of the recruitment process. Failure to make a full disclosure or to provide sight of your DBS certificate may result in the withdrawal of your offer of employment. The College’s DBS policy on the recruitment of ex-offenders is available upon request.

What We Offer

• Pension: New City College provides a career average pension scheme for all staff (TPS or LGPS)
• Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).
• On‑Site Facilities: Free access to on‑site gym facilities at some campuses and on‑site cafes serving subsidised food and drinks.
• Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting.
• Financial Perks: Interest‑free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.
• Discounts: Save money on day‑to‑day expenses, shopping, dining out, DIY, and travel.