Student Advice and Support Assistant

QA Higher Education I.T. Conference 2018; England; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading education provider in the UK is seeking a Student Advice & Support Assistant to provide exceptional customer service to students. The role requires strong IT skills, experience in customer support, and the ability to manage varied workloads. Full training is provided, making this an excellent opportunity for recent graduates or those looking to further their career in education.

Qualifications

• Experience in a busy student-facing or customer support environment.
• Ability to manage a varied workload in a pressurized environment.
• Excellent written and oral communication skills.

Responsibilities

• Provide customer advice and support to students.
• Log and refer enquiries using QAHE systems.
• Support the enrolment of all new students.

Skills

Customer service

IT skills

Communication skills

Administration skills

Problem-solving

Tools

Microsoft Office (Excel, Word)

CRM systems

Job description

Vacancy details

Talent pool

Operations - HE - Operational Services

Title

Student Advice and Support Assistant

Contract type

QA HE Ltd Zero Hours

Job advert

Student Advice & Support Assistant (customer service role)

QA Higher Education, HOME BASED

Sunday 9.15am – 3.15pm

Do you have experience within a busy student facing or customer support environment or are you a recent Graduate looking to gain experience and grow your career within the Education sector?

Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you!

About the role: As a member of the Student Advice & Support Centre (SASC), you will provide customer advice, support, and information services to our students contributing to our outstanding student journey and experience.

You will work alongside a wider team acting as the first point of contact for all QA Higher Education students, handling a full range of student enquiries received face-to-face, telephone, and virtually, referring to more specialist teams where appropriate.

Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word, and Excel skills are a MUST!

Full training will be provided

Here’s some of what you will be doing: (click through to read the full JD)

1. Support the SASC Team Leaders in ensuring the delivery of an excellent customer service for all centres.
2. Log and refer enquiries using various QAHE systems.
3. Use initiative to resolve queries that have a readily available answer by reference to policy, experience, and/or where some discretion can be applied.
4. Work to specific procedures to ensure a consistent and excellent customer service.
5. Act as a more knowledgeable team member to resolve non-standard or complex queries or advise when to escalate. Acting as the front-line service for various student support related departments.
6. Assist in various aspects of service development as deemed appropriate.
7. Responsible for ensuring all enquiries are answered in a timely manner, referrals are correctly made, and students receive consistent information.
8. Use the Student Portal and FAQs developed within the SASC teams to answer and refer student queries.
9. Support the enrolment of all new students providing a timely and seamless customer experience.

Bring Your Experience

• Good administration skills with attention to detail.
• Excellent knowledge of Microsoft Office applications, especially Excel and Word.
• Excellent written and oral communication and interpersonal skills.
• Ability to manage a busy and varied workload in a pressurized environment, meeting deadlines.
• Exceptional problem-solving skills with the ability to work on own initiative.

#administration

#studentsupport

#administrator

#customerservice

#manchester

What We'll Do For You!

A Little More About QA

Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should have access to outstanding higher education, and at QA, our aim is to make that possible.

We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management, and Web Development, delivered in city centre locations.

Equal Opportunities

At QA Higher Education, our mission is to help everyone find their place in the world. We celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we ensure that our environment is inclusive for all.

The successful candidate will be required to undertake

Vacancy location

Location

UK, England, London, Manchester or Birmingham