Strensham - Customer Experience Leader - McDonald's

Roadchef Ltd; Worcester; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Heavily discounted meals on duty

Up to 70% discount for you, family and

Referral bonus for every friend you引

Hapi app discounts on stores

Free onsite parking

Contributory pension after 3 months

Occupational Health support

Employee Assistance program

Mental Health First Aiders

Great development opportunities

Job summary

Roadchef Ltd is seeking a Customer Experience Leader for the McDonald’s unit at Strensham, near Worcester. You will join Kirk, the Site Director, to deliver exceptional service and create memorable dining moments for customers.

As part of the team, you’ll drive customer experience, support operations, and help maximise sales through proactive service. Training is provided to help you excel and grow professionally.

Qualifications

• Experience in a restaurant, bar, cafe, shop or catering/retail environment preferred.
• Passion for delivering great customer experience and working with people.
• Willingness to train and grow within the role.

Responsibilities

• Drive customer experience within the McDonald’s unit under the guidance of the Manager.
• Work with the Manager to maximise sales by delivering excellent customer service that exceeds expectations.

Skills

Customer service

Teamwork

Communication

Job description

Strensham - Customer Experience Leader - McDonald's

Employer: Roadchef

Location: Worcester, Worcestershire

Salary: 13.20 - 13.20 / hour

Closing date: 21 Oct 2026

Job Type: Part Time

Job Details

Strensham - Customer Experience Leader - McDonald's

Kirk, our Site Director at Strensham Motorway Services on the M5 near Worcester, is looking for a Customer Experience Leader to join his McDonald's team.

Joining the McDonald's team will give you the opportunity to provide our customers with the iconic "Big Mac" or any other of their freshly prepared food and drinks while providing exceptional customer service.

We offer working patterns on either a full or part time basis, with a variety of shifts available.

Plus other great benefits:

• Heavily discounted meals whilst on duty
• Up to 70% discount for you, family and friends at all Roadchef sites
• A cash bonus for every friend you refer
• Discounts on many high street and online stores via our Hapi app
• Free onsite parking
• Contributory pension after 3 months
• Access to Occupational Health support
• Employee Assistance program
• Mental Health First Aiders
• Great development opportunities - 65% of our current Managers joined us as Team Members

What experience do I need?

Ideally, we would love you to have worked in a restaurant, bar, cafe, shop, or any type of catering or retail business, and have a passion for providing a great customer experience and love working with people.

Working within the team, you will be responsible for driving the customer experience within the McDonald's unit. You will work with the Manager to maximise sales by providing great customer service that exceeds customer expectations, demonstrating a can-do attitude at all times.

Don't worry if you've never worked in a McDonald's environment before, because full training will be provided, and you will be given everything you need to excel in your job while helping you grow both personally and professionally.

Who are we?

We are the UK's 3rd largest Motorway Service Area provider, with some of the UK's largest and best restaurants and retail brands.

We are proud to be the only Motorway Service Area to hold the Platinum Investor in People accreditation and have been recognised as one of the top 5 Largest Companies to work for in 2024 and top 5 in the Leisure & Hospitality sector in 2024.

Our approach is simple: it's about embracing everyone. From cultivating a culture where all employees can bring their best selves to work to deploying diversity and initiatives that support all, we are doing what it takes to build a more equitable workplace.