Streetworks Manager

Go Traffic Management Limited; East Midlands; On-site; GBP 35,000 - 45,000; Full time

Job summary

Network Plus in Derby is seeking a Streetworks Manager on a 12-month fixed-term contract to lead a team of Streetworks administrators responsible for analysing charges and liaising with clients under Streetworks legislation. The role is based at Brunel House, Derby, with a salary of £35,000 - £45,000 per year.

The successful candidate will manage the team, ensure SLA compliance, and navigate Street Manager and related permit schemes to protect the business from liability.

Qualifications

• Experience in running and mentoring a team.
• Ability to prioritise workload under time pressure.
• Excellent communication skills.
• Knowledge of New Road and Street Works Act and Highway Permit Schemes.
• Experience with Street Manager is essential.

Responsibilities

• Manage and resource the team, including weekend requirements, ensuring adequate coverage.
• Ensure compliance is maintained in line with contractual KPIs and SLAs.
• Liaise with clients and stakeholders to resolve charges and queries.
• Investigate charges thoroughly and align rejections with legislation.
• Provide feedback to clients within agreed SLAs.
• Feed areas for improvement into other teams within the department.
• Manage internal and external stakeholders.

Skills

Team leadership

Time management

Communication skills

Attention to detail

New Roads Act knowledge

Street Manager experience

Job description

Streetworks Manager

Department: Severn Trent Water

Employment Type: Fixed Term Contract

Location: Brunel House, Derby

Reporting To: Catherine Baines

Compensation: £35,000 - £45,000 / year

Description

As a Streetworks Manager, you will manage a team of Streetworks administrators who are responsible for the analysis of Streetworks charges and liaising with our client in accordance with Streetworks legislation. The TMA department are an integral section within the larger department and are a huge support function that works to protect the business from accepting liability for charges that we are not responsible for.

This is a 12 month fixed term contract role

Key Responsibilities

• Manage and efficiently resource the team, including weekend requirements, ensuring the office operation has adequate coverage, aligning to the field operation.
• Knowledge of the New Road and Street Works Act and Highway Permit Schemes is essential as well as experience of using Street Manager.
• Excellent communication and organisational skills to effectively lead a team and deal with queries.
• Ensure compliance is maintained in line with contractual KPIs.
• Ensure feedback is returned to client within agreed SLA’s
• Ensure investigations carried out into charges are thorough and any rejections are in line with legislation
• Feed areas for improvement into other teams within the department
• Manage internal and external stakeholders

Skills, Knowledge & Expertise

• Experience of running and mentoring a team.
• Ability to prioritise workload, multi-task and work under tight time pressures.
• Excellent communication skills.
• High attention to detail.
• Knowledge of New Road and Street Works Act and Highway Permit Schemes is essential.
• Experience of Street Manager is essential.

Job Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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