Stratford Operations Coordinator

Royal Shakespeare Company; Stratford-upon-Avon; On-site; GBP 25,000 - 32,000; Full time

Job summary

The Royal Shakespeare Company is seeking an Operations Coordinator to manage day-to-day operations at its venues in Stratford-upon-Avon. This role is crucial for ensuring exceptional visitor experiences and safety, requiring strong communication and organizational skills. The successful candidate will work various shifts, contributing to a vibrant cultural environment.

Benefits

Great benefits

Collaborative and inclusive environment

Opportunities for personal development

Qualifications

• Experience working in a visitor experience environment at a supervisory level.
• Ability to work under frequently changing conditions.
• Ability to act with integrity and observe confidentiality.

Responsibilities

• Manage day-to-day operations ensuring highest service standards.
• Lead safe evacuations and ensure visitor safety.
• Implement departmental risk assessments and advise on improvements.

Skills

Strong communication skills

Interpersonal skills

Problem-solving

Organizational skills

Adaptability

Job description

Have you worked in a visitor experience environment? Are you an excellent communicator? Do you have operations experience? Do you thrive under pressure? Are you able to think on your feet? Do you have supervisory experience? Have you considered a role at the RSC?

We are looking for an Operations Coordinator to conduct day-to-day management of various RSC venues in Stratford-upon-Avon; primarily based at The Other Place. You will be responsible for the delivery of efficient operations, whilst ensuring that staff and visitors receive an exceptional welcome and service whilst on-site. You will also be responsible for the safety and security of the building at the times you are on duty.

Reporting to Operations Manager, key areas of responsibility include (please see the full job description and person specification for the comprehensive list):

• To manage day-to-day operations, ensuring that everyone on-site receives the highest standard of service and that their comfort and safety are guaranteed at all times.
• To undertake responsibilities as the building Person-in-Charge (PIC) across a number of venues ensuring the safety and comfort of staff and visitors and act as the Building Manager/Licensee's representative as required.
• To lead the safe evacuation of the venue in emergency situations, ensuring staff, visitors and venue safety and security at all times.
• To play an active role in the promotion of the RSC's Equality, Diversity & Inclusion Plan, ensuring this is at the heart of all work carried out within the
• To be familiar with and implement departmental risk assessment, promptly advising the Operations Manager of potential risks and improvements.
• To be familiar with licensing requirements for The Other Place and Clore – supporting the Operations Manager and being a personal license holder if required. Training will be

To be suitable for this role, it is essential that you have the following knowledge and experience:

• Experience of working within a visitor experience environment at a supervisory
• Strong communication and interpersonal skills
• Highly organised, efficient, and confident
• A positive, adaptable attitude and an ability to work under frequently changing conditions
• Ability to identify and solve problems as well as act on one's own initiative
• Ability to act with integrity and observe confidentiality

This is a variable, fixed-term position for 10 months based in Stratford upon Avon.

You will be working various shifts every week. The core operational hours of these sites are 8am till late, Monday to Saturday – you will be required to provide good availability at these times and a willingness to work differing and/or extra shifts.

Application Process

All applications should be made online using the RSC website.If you need any assistance when applying, please email [e-mail]

The role will close at midnight on 11 June, and interviews will take place week commencing 16 June.

The RSC strives for excellence, and values creativity, inclusivity, sustainability, collaboration, and accountability.

We can offer great benefits and aim to create a welcoming, supportive environment which is happy, healthy and safe. We place great importance upon developing a diverse, highly motivated and energised workforce to help achieve our priorities. We put our values at the heart of everything we do.

We are committed to building a diverse workforce and welcome applications from all individuals.

The Royal Shakespeare Company (no. 212481) is a registered charity.