Strategy, Quality and Assurance Manager

Hireful; St Albans; Hybrid; GBP 50,000 - 56,000; Full time

Job summary

A public council in St Albans is seeking a Strategy, Quality and Assurance Manager to support the housing department in delivering its corporate vision and strategic priorities. Responsibilities include driving a positive performance culture focused on tenant satisfaction and ensuring compliance with housing regulations. A professional housing qualification or relevant experience is essential.

Benefits

30.5 days annual leave

Local Government Pension Scheme

Flexible working options

Comprehensive development and training

Discounted membership at local sports centres

Qualifications

• Hold a professional housing qualification or relevant experience in housing sector.
• Exhibit high professionalism and excellent communication skills.
• Deliver high quality customer service-related services.

Responsibilities

• Support housing department to deliver corporate vision and strategic priorities.
• Drive positive performance culture with tenant-centered approach.
• Champion tenant voice and develop resident scrutiny of service delivery.

Skills

Excellent communication skills

Analytical skills

Experience in delivering high quality services

Knowledge of Social Housing Regulator

Leadership and management skills

Education

Professional housing qualification or relevant experience

Job description

Overview

Strategy, Quality and Assurance Manager — Location: Civic Centre, St Peter's Street, St Albans, Hertfordshire, AL1 3JE. Flexible working options including hybrid working arrangement. Salary: £50,998 - £55,224 inclusive annual salary + up to 19.7 percent employer pension contribution. Hours: Permanent, Full-time 37 hours per week. Job Ref: P2409.

About the role

This role will support the housing department deliver the corporate vision and strategic priorities of the council by providing a framework to ensure business improvement and customer focused services. These services must also align with all statutory requirements including those within the Social Housing (Regulation) Act and Building Safety Act 2022.

The role will help drive a positive performance culture with a tenant centred approach. The focus on improving service delivery within the housing department will lead to increased satisfaction among tenants and leaseholders. This is an exciting role and will champion the tenants’ voice through the development of tenant influence and embedding of resident scrutiny of service delivery.

About you

You will hold a professional housing qualification or have relevant experience in the housing sector. A high level of professionalism, excellent communication and analytical skills are essential for this role. You must also be confident and have experience in delivering high quality tenancy or customer service-related services to customers along with expert knowledge of the role of the Social Housing Regulator and what it means for the Council. Experience of leading teams through change, having a focus on continuous improvement and effective performance management are highly desirable for this role.

St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.

Benefits

• 30.5 days basic annual leave (increasing with service) + bank holidays.
• Please note: annual leave will be pro-rated for anyone who does not have a standard full-time pattern of 37 hours over 5 days, e.g. part-timers
• Local Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions
• Flexible working options
• Staff Parking Permit
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform

To apply

Please select the apply button on the vacancy and follow the steps below:

Complete an online application and in the supporting statement section, ensure you explain what you would bring to the role and how you meet the essential criteria in the person specification.

A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.

Closing date for applications: 5th October 2025

Interviews are scheduled for w/c: 13th October 2025

NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date, and we strongly encourage you to submit your application as soon as possible.

You may also have experience in the following:

• Housing Performance Manager
• Social Housing Regulation Act
• Tenant engagement
• Housing service improvement
• Council housing strategy / Local authority housing
• Social Housing Regulator compliance
• Housing performance culture
• Housing change management
• Housing Performance & Improvement Manager
• Tenant, Engagement & Service Improvement Lead
• Social Housing Compliance & Performance Officer
• Housing Strategy & Performance Manager
• Resident Engagement & Scrutiny Manager
• Housing Service Improvement Lead
• Housing Regulation & Compliance Manager
• Customer Experience & Housing Performance Lead
• Tenant Voice & Housing Improvement Officer
• Housing Transformation & Performance Partner

REF-223 964