Strategy & Operations Manager, Digital Ordering EMEA

Wolt - English; Greater London; Presencial; GBP 90.000 - 140.000; Jornada completa

Descripción de la vacante

Wolt in London is seeking a Strategy & Operations Manager for Digital Ordering in EMEA. You will own the regional build, shaping commercial strategy, market expansion plans and scalable processes while partnering with Product, Sales and regional teams.

You will drive data-driven decisions, translate merchant needs into product requirements and lead cross-functional initiatives to accelerate growth across diverse markets.

Formación

• 4+ years in strategy & operations, business development, commercial strategy or similar.
• Experience launching or scaling a product, business line or programme.
• Ability to use data to build business cases and drive decisions.
• Fluency translating merchant needs into product requirements and negotiating terms.
• Ability to build relationships and drive results across teams without direct authority.
• Owner mindset with comfort in ambiguity and fast-paced environments.

Responsabilidades

• Shape and adapt the global Digital Ordering strategy for EMEA, including pricing and positioning.
• Voice of EMEA merchants; build business cases and partner with Product & Engineering to prioritise needs.
• Assess and prioritise new markets, create launch plans and drive go-live.
• Create scalable processes, forecasts, reporting and enablement for growth across regions.
• Support key deals with regional Sales and Account Management.
• Track market trends and translate insights into leadership recommendations.
• Bridge product and operations by launching new merchant-facing features.

Conocimientos

Strategy & operations

Business development

Analytical thinking

Strategic thinking

Commercial fluency

Product fluency

Negotiation

Influence

Owner mindset

Descripción del empleo

Strategy & Operations Manager, Digital Ordering EMEA

London, United Kingdom

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

About the Team

DashOS is DoorDash’s restaurant growth platform, connecting Marketplace demand with the tools restaurants use to serve, understand and retain guests. Digital Ordering - white-label ordering, websites, apps and loyalty on a merchant’s own channels - is a core part of it. Our Global Strategy & Operations (S&O) team sets the commercial strategy and operating model for DashOS worldwide, working across Product, Sales, Finance, Legal and regional teams to take what works in one market and make it work in the next.

About the Role

You will help build Digital Ordering in EMEA, creating the playbook to succeed across the very different markets of the region. You will have real ownership of key parts of this build, from commercial strategy to market expansion to the processes that let it scale. You will be based in London.

What You’ll Be Doing

• Shape the commercial strategy: Help define the global Digital Ordering strategy and adapt it to EMEA, including segments, pricing and positioning.
• Influence the product: Be the voice of EMEA merchants and markets, build business cases, and partner with Product and Engineering to prioritise what the region needs.
• Expand to new markets: Assess and prioritise new markets, build launch plans, and drive go-live and early traction with local teams.
• Scale how we work: Build the processes, forecasting, reporting and enablement that let Digital Ordering grow efficiently across regions.
• Support key deals: Work with regional Sales and Account Management on strategic merchant partnerships and commercial terms.
• Stay ahead of the market: Track first-party ordering trends and competitors, and turn insights into recommendations for leadership.
• Bridge product & Ops: Help launch new features in the merchant partner base to help our partners grow.

What You’ll Need to Thrive

• Experience: 4+ years in strategy & operations, business development, commercial strategy, consulting or a similar role, ideally in SaaS, marketplaces, e-commerce or hospitality tech.
• Building and scaling: Experience launching or scaling a product, business line or programme, ideally in a new market.
• Analytical and strategic thinking: You use data to build business cases and drive decisions, and turn analysis into clear, executive-ready recommendations.
• Commercial and product fluency: You can translate merchant needs into product requirements and are comfortable with commercial negotiations.
• Influence: You build strong relationships and drive results across many teams without direct authority.
• Operator mindset: You are an owner by nature, who enjoys building processes and moving fast in ambiguity.

Why Join Us?

You’ll do work that matters and be a part of our next big bet that’s constantly evolving. Working here you can expect to:

• Make a visible impact every day, directly improving experiences for merchants, customers and couriers.
• Learn fast in an entrepreneurial environment, with autonomy, pace and real responsibility.
• Build a career, not just a role, as the business evolves.
• Deliver together in an inclusive, values-driven culture.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.