Strategy & Operations Analyst

YouLend; London; On-site; GBP 35,000 - 40,000; Full time

Job summary

YouLend is seeking a skilled individual to join the Transformation team, enhancing business intelligence to drive growth. This role focuses on optimizing their HubSpot CRM, leading strategic initiatives, and supporting transformation projects. The ideal candidate will possess strong analytical skills, an entrepreneurial mindset, and a desire to improve processes continuously.

Benefits

Stock Options

Private Medical insurance via Vitality

Enhanced Maternity and Paternity Leave

Free Gym in office

Subsidised Lunch

Deliveroo Allowance

Monthly in office Masseuse

Team and Company Socials

Qualifications

• Strong analytical skills and problem-solving mindset.
• Experience with data manipulation tools like MS Excel, SQL, PowerBI.
• Proactive with strong communication skills.

Responsibilities

• Take ownership of HubSpot CRM and optimize its usage.
• Support Transformation Lead on data analysis and business proposals.
• Identify conversion improvements and drive transformation projects.

Skills

Problem solving

Attention to detail

Entrepreneurial mindset

Education

Experience with CRM development

Data manipulation tools (Excel, SQL, PowerBI, R)

Job description

About Us

YouLend is the preferred global embedded financing platform for many of the world’s leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend's AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US.

We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.

The Role:

You will be working as an integral part of the Transformation team to increase business intelligence through use of data to drive growth. The role will be project focused, taking on strategic development initiatives, leading them through to successful execution. You will get full ownership of our CRM system HubSpot, improve our current systems and processes as well as support with daily requests.

The role requires a strong analytical and problem-solving mindset; as well as excellent people skills to communicate changes. In addition, it is expected that the candidate can work independently and proactively. The right candidate will be able to develop in this role and with time take on business wide projects not relating to HubSpot.

In this role you will:

• Take full ownership of how we use HubSpot as our CRM-system – and how we can use it better to propel the business forward.
• Identify improvements in the way we use HubSpot, scope out projects to resolve them, and deliver solutions.
• Support our Transformation Lead on larger transformation projects (data analysis, business proposals, execution etc).
• Help identify conversion improvements and optimise our funnel across all departments.
• Generate additional revenue by consistently and methodically improve our current processes and drive new transformation projects.

• A strong problem solving mindset and excellent attention to detail.
• Entrepreneurial mindset, with strong work ethic, high sense of proactivity, and can-do attitude.
• Experience with data manipulation tools such as MS Excel, SQL, PowerBI, or R (or willing to learn this).
• Self-motivated with the ability to think in terms of solutions and improvements.
• You will be proactive, take ownership, and act with urgency.

Desirable Skills:

• A desire to learn and grow while being constantly challenged.
• Experience working in and developing a CRM is a clear advantage.

Why join YouLend?

• Award-Winning Workplace:YouLend has been recognised as one of the “Best Places to Work 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
• Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.

We offer a comprehensive benefits package that includes:

• Stock Options
• Private Medical insurance via Vitality and dental with BUPA
• EAP with Health Assured
• Enhanced Maternity and Paternity Leave
• Modern and sophisticated office space in Central London
• Free Gym in office building in Holborn
• Subsidised Lunch via Feedr
• Deliveroo Allowance if working late in office
• Monthly in office Masseuse
• Team and Company Socials
• Football Power League / Paddle Club

At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.

Salary: £35,000 - 40,000 +25% annual bonus