Strategy Development Leader, People Advisory Services – Director - English

Genpact; London; On-site; GBP 100,000 - 130,000; Full time

Job summary

A global professional services firm in London is seeking a Strategy Development Leader for its People Advisory Services practice. This Director role focuses on operational excellence, strategy development, and people management. The ideal candidate has a strong background in change management and professional services, with leadership capabilities to enhance service delivery and client satisfaction. Join the team and help shape the future of work through innovative solutions.

Benefits

Mentorship opportunities

Learning and development programs

Collaboration with diverse teams

Qualifications

• Relevant years in operational leadership roles.
• Strong understanding of delivery models in consulting.
• Experience managing operations in professional services.

Responsibilities

• Lead day-to-day operations of the advisory practice.
• Develop standardized processes for service delivery.
• Oversee frameworks and staffing models in the practice.

Skills

Operational leadership

Change management

Client relationship management

Strategic thinking

Team development

Service delivery improvement

Education

Bachelor's degree

MBA or related advanced degree

Job description

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Strategy Development Leader, People Advisory Services – Director - English, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5c9822de1f75

Job Views:

22

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role ofStrategy Development Leader, People Advisory Services – Director - English

We are seeking an accomplished Director, Strategy Development Leader within our People Advisory Services practice. This position will report to our People Advisory Services Practice Global Leader and is integral to the day-to-day planning and execution of our go to market strategies. The incumbent will build and maintain processes and strategies to ensure our team of approximately 70 consultants operate efficiently against goals of delivery health, utilization, resourcing and finance management. You will deliver on these goals through working directly with our Advisory Partners and Project Leaders to uphold principles of delivery hygiene and resource management across the entire People Advisory Services book of work.

Responsibilities

Lead day-to-day operations of our people advisory practice, ensuring efficient resource allocation, project delivery excellence, and client satisfaction

Develop and implement standardized processes, tools, and templates to enhance consistency and quality of service delivery

Oversee frameworks, staffing models, and utilization targets

Partner with finance to manage practice economics including billing rates, revenue forecasting, resource planning, and profitability analysis

Build and lead internal operational teams (Business Development, Knowledge Management, etc.)

Implement systems and technologies to support practice operations and client service delivery

Drive continuous improvement initiatives to enhance operational efficiency

Strategic Development

Identify market opportunities and develop new service offerings in the people advisory space

Create proprietary methodologies, frameworks, and tools that differentiate our practice

Lead the development of go-to-market strategies for new offerings

Collaborate with client-facing teams to package and position our advisory solutions

Build strategic partnerships to enhance practice capabilities (technology providers, subject matter experts, etc.)

Stay current on emerging trends in HR, talent management, organizational development, and workforce transformation

Drive thought leadership initiatives to establish market presence and credibility

Qualifications we seek in you!

Minimum Qualifications / Skills

Relevant years in operational leadership roles within professional services, consulting, or advisory firms

Strong understanding of change management and people advisory services delivery models

Experience managing the operations of a growing professional services practice

Track record of developing new service offerings and methodologies

Background in implementing systems and processes to enhance service delivery

Experience with practice management fundamentals

Deep understanding of professional services business models and economics

Exceptional people leadership and team development capabilities

Strong client relationship and stakeholder management skills

Strategic thinker with hands-on operational execution abilities

Entrepreneurial mindset balanced with process discipline

Knowledge of change management, organizational transformation HR, talent management, and organizational effectiveness domains

Ability to translate complex concepts into clear, compelling client solutions

Preferred Qualifications/ Skills

Bachelor's degree required; MBA or related advanced degree preferred

Relevant management, or consulting certifications

Be a transformation leader– Work at the cutting edge of AI, automation, and digital innovation

Make an impact– Drive change for global enterprises and solve business challenges that matter

Accelerate your career– Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best– Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture– Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.