Strategy and Ops Consultant for Commercial Life Science

Infosys Consulting; Greater London; On-site; GBP 80,000 - 120,000; Full time

Job summary

Infosys Consulting is recruiting a Digital Innovation, Solution Expansion and Value Realisation Consultant for Life Sciences. You will guide clients through commercial transformation, scale digital solutions across the full lifecycle of opportunity creation and value realisation within the life sciences domain.

You will engage across sales, market access, medical affairs and patient services, designing scalable, tech-enabled solutions, building business cases, and driving adoption with senior

Qualifications

• Strong understanding of the pharmaceutical commercial business processes.
• Expertise in one or more commercial domains: Sales/field force operations, omnichannel marketing, market access/pricing, medical affairs and patient services
• Familiar with sales and marketing systems - CRM, CMS, marketing automation systems, marketing analytics, and/or social listening platforms; familiarity with Veeva, IQVIA, Salesforce
• Experience translating business objectives to system requirements and scaling digital/AI driven solutions across enterprise clients

Responsibilities

• Identify emerging commercial challenges across omnichannel engagement, market access complexity, and value-based care.
• Translate opportunities into scalable, tech-enabled commercial solutions and build strong business cases tied to KPIs.
• Expand capabilities by evaluating current and innovative commercial tools and drive adoption across sales, marketing, market access, and medical affairs.
• Develop solutions that fit within commercial workflows and ensure interoperability with existing systems.
• Lead go-to-market efforts, create content and messaging, engage senior stakeholders, and pilot solutions for enterprise adoption.
• Develop reusable thought leadership and enablement materials for internal teams.

Skills

Pharma commercial processes

Sales/field operations

Omnichannel marketing

Market access/pricing

Medical affairs and patient services

CRM and marketing automation

Veeva/Salesforce familiarity

Digital/AI driven solutions

Stakeholder management

Strategic thinking

Education

Bachelor's degree, Life Science related field

MBA or Master's preferred

Tools

Veeva CRM

Salesforce CRM

Marketing automation tools

Data analytics tools

Job description

Digital Innovation, Solution Expansion and Value Realisation Consultant - Life Sciences

Do you want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready?

About Your Role

Infosys Consulting is looking for talented and highly motivated consultants to join our Life Sciences consulting practice specializing in Commercial Transformation Solutions. You will work with life sciences companies who are invested in commercial capabilities yet need to fully capitalize on their investment. You will guide clients in their innovation efforts to scale digital solutions operating across the full lifecycle of opportunity creation and value realization within the commercial life sciences domain.

Responsibilities

• Opportunity Identification & Prioritization - Identify emerging commercial challenges across omnichannel engagement, market access complexity, and value-based care. Uncover high impact opportunities where AI, analytic, and digital solutions can enhance HCP engagement, filed effectiveness, pricing/access strategy, medical advice, and patient services, prioritizing based on measurable commercial value
• Solution Design & Business Case Development - Translate opportunities into scalable, tech-enabled commercial solutions, define a clear value proposition to cross-functional stakeholders and build robust business cases tied to KPIs such as revenue growth, adherence, access, and operational efficiency
• Expansion of Capabilities - Identify and evaluate current and innovative commercial tools and platforms to identify underutilized assets, and drive adoption and scale across clients, in functions including sales, marketing, market access, medical affairs and patient support
• Solution Packaging and Integration - Develop solutions to fit seamlessly within commercial workflows, considering interoperability with existing systems while balancing standardization and customization targets
• Client Engagement and Commercialization - Drive go-to-market efforts, developing content and message, create digital presence and contact prospective clients and establish relations. Engage senior commercial stakeholders to position solutions around business outcomes. Lead pilot engagements with clients, demonstrate value, and drive enterprise-scale adoption. Develop go-to-market strategies for both new and existing offerings
• Thought leadership and Enablement - Identify trends and develop forward looking perspectives on commercial innovation in life sciences. Create reusable frameworks and equip internal teams with case studies and messaging to scale impact across clients

Qualifications

BASIC QUALIFICATIONS

• Demonstrates proven success in roles and thorough abilities in most of the following areas:
• Strong understanding of the pharmaceutical commercial business processes
• Expertise in one or more commercial domains: Sales/field force operations, omnichannel marketing, market access/pricing, medical affairs and patient services
• Solid familiarity with sales and marketing systems - CRM, CMS, marketing automation systems, marketing analytics, and/or social listening platforms. Familiarity with commercial analytics tools and CRM platforms (e.g., Veeva, IQVIA, Salesforce)
• Experienced in translating business objectives to system requirements, ideally proven experience in developing new digital/AI driven solutions and scaling existing solutions across enterprise clients in a project set-up
• 7+ years of relevant professional experience in Life Sciences industry; and with a minimum of 5 years working for a consulting services organization across the full project lifecycle
• Bachelor's degree, preferably in a Life Science related field
• Ability to travel up to 4 days a week to multiple client locations

Preferred Qualifications

• Industry experience working directly at pharmaceutical, medical devices or pharmaceutical distributor organizations is a plus
• Experience working with Veeva or Salesforce commercial platforms (e.g., CRM, marketing automation, data/analytics layers) is a plus
• Familiarity with health care data stack (claims, HER, prescription data, specialty data, hub data, marketing, first and third-party data) is a plus
• Master's degree or MBA is preferred
• Experience working with large offshore delivery organizations
• Track record in driving commercial transformation
• Demonstrated thought leadership and critical problem-solving skills
• Experience leading strategic and tactical discussions with senior stakeholders

About Your Team

Join our growing Life Sciences practice and make a difference. In this practice you will have a passion for unlocking the most innovative technological solutions used to improve the world of life sciences. In this role you'll be able to see your own ideas transform into breakthrough results for some of the largest pharma companies around the world. This is more than just a job, it's an opportunity to make a real difference.[AS1]

About Infosys Consulting

Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology. We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.

Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our careers page.

Within Europe, we are recognized as one of the UK's top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on the Germany's top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.

We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal goals. Curious to learn more? We'd love to hear from you....