Strategy and Operations Manager

Integrated Care System; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A healthcare organization in London seeks a Strategy and Operations Manager to support the COO in driving performance initiatives and ensuring patient-focused services. The role involves leading strategic projects, overseeing service delivery, and managing a team. Ideal candidates will have experience in operational management within health settings and strong CQC compliance knowledge. Flexibility and problem-solving skills are essential for this position.

Qualifications

• Proven experience in strategic and operational management roles.
• Experience in collaborative team environments.
• Strong knowledge of CQC Compliance and NHS Contract Management.
• Ability to work autonomously and prioritize workload.

Responsibilities

• Assist in developing and delivering strategic objectives.
• Monitor performance metrics for service quality and patient satisfaction.
• Lead a small team while fostering a culture of accountability.
• Prepare and present reports for Board and Commissioners.

Skills

Strategic planning

Operational management

Team leadership

Stakeholder engagement

Data analysis

CQC compliance knowledge

Education

Masters level education or 5+ years experience

Tools

Clinical IT Systems (Adastra & EMIS)

Job description

TheStrategy and Operations Manager will support the COO in shaping, implementing,and managing the strategic and operational initiatives that driveorganisational performance. This role is key to ensuring that NGPC continues todeliver efficient, safe, and patient-focused services, while evolving to meetthe needs of an ever-changing healthcare landscape.

Main duties of the job

StrategicPlanning and Delivery

OperationalManagement

TeamLeadership and Stakeholder Engagement

Governanceand Reporting

About us

Newham GP Co-operative (NGPC) isa GP-led, not-for-profit organisation committed to delivering high-quality,accessible, and patient-centred out-of-hours and primary care services. Wecollaborate with local NHS providers, commissioners, and community partners toimprove health outcomes for the residents of Newham and beyond.

Job responsibilities

StrategicPlanning and Delivery

Assist the COO in developing anddelivering the organisations strategic objectives.

Lead projects that align with NGPC'sgrowth, transformation, and innovation plans.

Conduct regular market, competitor, andpolicy analysis to inform strategic direction.

Support the development of business casesfor new services or partnerships.

OperationalManagement

Oversee day-to-day service delivery incollaboration with clinical and administrative leads.

Monitor performance metrics and KPIs toensure service quality, patient satisfaction, and regulatory compliance.

Drive operational improvements andefficiency across clinical and non-clinical areas.

Support implementation of qualityimprovement and change management initiatives.

Service Rota Management

TeamLeadership and Stakeholder Engagement

Line managea small team or service sessional leads, promoting a culture of accountability,inclusivity, and continuous learning.

Buildstrong relationships with member GP Practices, local partner providers andcommissioning colleagues.

RepresentNGPC in multi-agency forums, working groups, and strategic meetings asrequired.

Governanceand Reporting

Contributeto risk management, governance, and assurance frameworks.

Prepare andpresent reports for the Board, Commissioners, Member Practices and CQCinspections.

Supportcompliance with NHS England policies, Care Quality Commission (CQC) standards,and relevant legal frameworks.

Lead theBusiness Intelligence Team and manage BI projects from initiation to delivery,ensuring deadlines and quality standards are met.

Presentinsights in a clear, compelling way to executives and stakeholders.

Encouragea data-driven culture across the organisation.

This job description is not exhaustive, and the postholder may berequired to undertake other duties commensurate with the role as reasonablydirected. Responsibilities may be subject to change in line with the evolvingneeds of the organisation.

Person Specification

Experience

• Proven experience in strategic and operational management roles, ideally within NHS, primary care, or community health settings, with a strong understanding of healthcare delivery models and challenges.
• Experience leading and working collaboratively with multi-disciplinary teams, including clinicians, administrative staff, and external stakeholders, to achieve cohesive and efficient service delivery.
• Strong Knowledge of CQC Compliance and NHS Contract Management. Familiar with regulatory frameworks, performance monitoring, and contractual obligations within NHS settings.
• Proficient in Clinical IT Systems (Adastra & EMIS). Hands-on experience with clinical system workflows, data management, and interoperability.
• Track record of driving service performance improvements by analysing data, identifying gaps, and implementing effective solutions aligned with organisational goals.
• Experience of leading change

Qualifications

• Educated to Masters level or hold over 5 years equivalent experience in a similar role
• PRINCE or Agile project management

Knowledge & Skills

• Willingness to work flexibly to meet the needs of the service (some evening or weekend work may be required).
• Right to work in the UK.
• Enhanced DBS check may be required depending on responsibilities.
• Understanding of local and regional health strategies (e.g. Integrated Care Systems, Neighbourhoods)
• Strong strategic thinking, planning, and analytical skill
• Strong interpersonal and influencing skills
• Ability to lead change and deliver results under pressure
• Problem recognition and problem solving skills, including conflict resolution
• Ability to work autonomously and prioritise own workload
• Ability to work collaboratively and in teams

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.