Strategy Analyst

JR United Kingdom; Stoke-on-Trent; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading consumer finance company is seeking an Operations Strategy Analyst to join their dynamic team in Central Southampton. The ideal candidate will leverage their data expertise to drive impactful changes in customer collections, working in a hybrid model with occasional London travel. Enjoy a competitive salary and a range of employee benefits, including a generous holiday allowance and support for mental health.

Benefits

Competitive salary + bonus for great performance

25+ days holiday (plus bank holidays)

Cycle to work scheme & solid pension plan

Access to mental health support, virtual GPs & counselling

Fun socials, flexible hybrid working, and relaxed dress code

Qualifications

• Experience in collections analytics or strategy within financial services.
• Excellent communication skills to explain complex information clearly.
• Ability to translate data into actionable strategies.

Responsibilities

• Build and manage dashboards that provide insights on performance.
• Work with teams to ensure strategies enhance customer experiences.
• Refine strategies based on analysis to improve outcomes.

Skills

SQL

Python

Communication

Analytical thinking

Data analysis

Tools

Power BI

Tableau

QuickSight

Job description

Social network you want to login/join with:

? Operations Strategy Analyst – Collections Focus

? Central Southampton (Hybrid, with occasional London adventure)

? Team: Operations Strategy & Analytics

? Full-time, 37.5 hours/week

Ready to turn numbers into impact?

We’re a fast-growing, award-winning consumer finance company on a mission to make borrowing better. Now, we’re on the lookout for a sharp, curious, and data-savvy Operations Strategy Analyst to join our high-energy team and help shape the future of customer collections.

You’ll sit right where strategy meets data meets action - crafting smarter, more human ways to help customers get back on track.

What you’ll be doing:

This isn’t just another back-office analyst role. You’ll be a key player, driving change with your data superpowers. Expect to:

️ Build, refine, and own dashboards and reports that reveal the real story behind the numbers

? Partner with servicing teams to make sure our strategies work for people, not just spreadsheets

?️ Translate data into decisions, whether you're talking to data scientists or directors

? Test, tweak, and fine-tune strategies to boost both customer outcomes and business results

About you:

You’re a curious thinker, a data detective, and a natural communicator. You see patterns, not just numbers, and you love finding ways to make things better. Ideally, you’ll bring:

?Experience in collections analytics or strategy, ideally in financial services

? SQL or Python skills (you know your way around a dataset!)

? An analytical brain paired with a solutions-first mindset

?️ Excellent communication skills, you can explain complex stuff clearly

? Power BI, Tableau, or QuickSight experience

? Knowledge of personal loans, utilities, or consumer finance

Why you’ll love working here:

It's not just crunching numbers, it's about changing lives. Join a company where your ideas matter, your growth is supported, and your work makes a real impact. Perks include:

? Competitive salary + bonus for great performance

?️ 25+ days holiday (plus bank holidays, and it grows over time!)

? Cycle to work scheme & solid pension plan

?️ Access to mental health support, virtual GPs & counselling

? Fun socials, flexible hybrid working, and a relaxed dress code

Sound like your kind of challenge?

Apply now and bring your analytical brain and strategic spark to a place that’s redefining what finance can do for people.