Strategic Technical Account Manager — AI & HPC

Carbon3.ai; United Kingdom; On-site; GBP 70,000 - 110,000; Full time

Job summary

Era4 is seeking a customer-focused Technical Account Manager to act as the dedicated technical partner for Era4 customers throughout their lifecycle. The role blends technical infrastructure expertise with relationship management, service governance, and operational coordination to maximise value from Era4's AI and HPC platform services.

Key responsibilities include owning onboarding and ongoing engagement, coordinating with Operations and Engineering, and providing input to product roadmaps

Qualifications

• Must have prior experience in a customer-facing technical role (TAM, Solutions Engineer, etc.).
• Experience with bare metal deployments, data centre operations, or high-density compute.
• Proficiency with Linux systems administration and troubleshooting (CLI, logs, performance).
• Knowledge of GPU server hardware, drivers, and high-density deployments.

Responsibilities

• Serve as the dedicated technical point of contact for Era4 customers and manage onboarding and engagement models.
• Translate workload requirements into deployment and provisioning plans with Operations and Engineering teams.
• Own KPI reporting for SLA metrics and participate in incident reviews and root-cause analyses.
• Contribute to product roadmap discussions and support technical input for commercial discussions.

Skills

Customer-facing role

Bare metal deployments

Linux administration

GPU servers

Data centre networking

ITIL & SLA governance

Kubernetes exposure

Python/Bash scripting

Tools

Kubernetes

Python

Bash

Job description

Era4 is seeking a customer-focused Technical Account Manager to act as the dedicated technical partner for Era4 customers throughout their lifecycle. The role blends technical infrastructure expertise with relationship management, service governance, and operational coordination to maximise value from Era4's AI and HPC platform services.

Key responsibilities include owning onboarding and ongoing engagement, coordinating with Operations and Engineering, and providing input to product roadmaps