Strategic Support Services Lead – Public Sector

Portsmouth City Council; Ringford; On-site; GBP 40,000 - 55,000; Full time

Job summary

Portsmouth City Council is seeking a Support Services Manager to lead the teams, systems and processes that keep the Economy, Transport and Planning Directorate running efficiently, delivering high-quality support for colleagues, customers and stakeholders.

You will drive continuous improvement, manage resources and work with internal services, customers and partners to ensure compliant, responsive services and effective use of technology across the Directorate.

Qualifications

• Leadership and people management experience.
• Excellent communication and stakeholder engagement abilities.
• Proactive approach to continuous improvement and service transformation.
• Strong organizational and prioritization skills.
• Analytical thinking and sound decision-making.
• Customer-focused mindset with commercial awareness and digital confidence.

Responsibilities

• Leading and developing support teams delivering a high quality and professional support service across the Directorate.
• Managing operational systems, workflows and financial processes to ensure high-quality service delivery.
• Driving service improvements and introducing more efficient ways of working.
• Supporting managers with practical advice on resource planning and operational challenges.
• Contributing to service transformation and the effective use of technology across the Directorate.

Skills

Leadership

People management

Communication

Stakeholder engagement

Analytical thinking

Decision making

Digital confidence

Commercial awareness

Customer focus

Job description

Portsmouth City Council is seeking a Support Services Manager to lead the teams, systems and processes that keep the Economy, Transport and Planning Directorate running efficiently, delivering high-quality support for colleagues, customers and stakeholders.

You will drive continuous improvement, manage resources and work with internal services, customers and partners to ensure compliant, responsive services and effective use of technology across the Directorate.