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A leading company is seeking a Strategic Support Engineer to enhance services in Lifecycle ARR business. This hybrid role involves maintaining customer relations, resolving technical issues, and expanding service offerings. Candidates should possess a relevant engineering qualification with significant experience in control systems.
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Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
As a Strategic Support Engineer you will support the profitable growth and development of the Lifecycle Annual Recurring Revenue (ARR) business. You will ensure that the Service Level Agreement of your nominated accounts are managed effectively, this will be achieved by:
This position interfaces with Rockwell customers, field sales and support management, corporate account managers, product group and corporate sales management. The contributions you will make contribute in a vital way to the overall growth of the CSM business and will directly impact revenue.
This role is based in Kiln Farm under a hybrid working model and reports to the EMEA Strategic Support Engineering Manager.
Your Responsibilities:
The Essentials - You Will Have:
The Preferred - You Might Also Have:
What We Offer: